Customer Experience Manager

3 weeks ago


Waterbury, United States Michaels Stores, Inc. Full time

Store - WATERBURY, CT

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned

Preferred Knowledge/Skills/Abilities

**Preferred Type of experience the job requires**:
Retail management experience preferred

Physical Requirements

Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster


  • Customer Service

    2 weeks ago


    Waterbury, United States Monroe Staffing Full time

    Job DescriptionJob Description1.0 PURPOSETo provide support for all customer order processing activities 2.0 RESPONSIBILITIES/AUTHORITYLearn and become proficient in IQMSEnter and maintain error free sales orders Provide timely feedback to customers regarding order status, shipping methods, expedites, etc.Answer phones, greet guestsMaintain a clean, safe...


  • Waterbury, United States Forum Molding Corp Full time

    ****Customer Service Representative - Full Time and Part Time**** Job Type: * Full-time * Part-time Number of hires for this role: * 2 to 4 ****Qualifications**** * Experience: + Customer Service in Manufacturing arena, 2 years (Required) * Language: + English and Spanish (Preferred) ****Full Job Description**** * All general order entry duties; enter...


  • Waterbury, United States Republican American Full time

    Customer Service Representative Part Time-26 hours per week The Republican American is looking for positive & professional Customer Service Representatives to join our team. In this role you will manage customer queries regarding their account and delivery, process orders and escalate complaints across a number of communication channels. Additionally, you...


  • Waterbury, United States Purple Elephant Car Wash Full time

    The C.S.A 's primary responsibility is to educate our customers about the benefits of our monthly membership and enrolling new customers at the point of sale. - The C.S.A. will have to answer inquiries from existing members and non-members. - The C.S.A. will be interacting and assisting in the proper greeting and sales presentation. - The C.S.A. must have a...


  • Waterbury, United States Muni Insurance, Inc. Full time

    Passionate people person: You’ll use your knowledge and enthusiastic work ethic to generate prospects and assist our producers in Auto, Home, Commercial and Health Insurance products within an assigned territory : Using your interpersonal skills and market insight, you’ll identify and cultivate prospective clients, and tailor products and services to...

  • Customer Service

    5 days ago


    Waterbury, United States New England Outdoor Products Full time

    Job DescriptionJob DescriptionNew England Outdoor Products designs and manufactures sporting goods, portable instant garages, wood racks, and multiple other products. We sell to mass market major retailers including Amazon, Dick’s Sporting Goods, Costco, Home Depot, and Walmart. Our E- Commerce business has seen steady growth and we are in the need of...


  • Waterbury, United States Muni Insurance, Inc. Full time

    Job DescriptionJob DescriptionSalary: NegotiableDo you want to join a growing Independent Insurance agency that is focused on your success as an individual inside and outside of the office? As a Muni Insurance customer service representative, you’ll enjoy a diverse, supportive environment, along with a competitive compensation program, including base...


  • Waterbury, United States T. Sendzimir, Inc. Full time

    Position Title: Inside Technical Sales and Customer ServiceDepartment: Sales DepartmentReporting to: Tad Sendzimir – President & CEOLocation: Waterbury, CTT. Sendzimir, Inc. is a 65 year old Engineering Firm located in Waterbury, Connecticut and is involved in the design and development of heavy machinery to roll sheet strip steel - especially stainless...


  • Waterbury, United States T. Sendzimir, Inc. Full time

    Position Title: Inside Technical Sales and Customer ServiceDepartment: Sales DepartmentReporting to: Tad Sendzimir – President & CEOLocation: Waterbury, CTT. Sendzimir, Inc. is a 65 year old Engineering Firm located in Waterbury, Connecticut and is involved in the design and development of heavy machinery to roll sheet strip steel - especially stainless...


  • Waterbury, United States T. Sendzimir, Inc. Full time

    Position Title: Inside Technical Sales and Customer ServiceDepartment: Sales DepartmentReporting to: Tad Sendzimir – President & CEOLocation: Waterbury, CTT. Sendzimir, Inc. is a 65 year old Engineering Firm located in Waterbury, Connecticut and is involved in the design and development of heavy machinery to roll sheet strip steel - especially stainless...


  • Waterbury, United States McDonald’s Full time

    A job as a Guest Experience Leader at a McDonald’s restaurant gives you the chance to grow your skills and meet great people, while earning some outstanding benefits and opportunities along the way. Those can include: - ** MEDICAL, DENTAL, VISION COVERAGE after one year of service and working a minimum of 30 hours per week**: - ** COMPETITIVE STARTING...

  • Branch Manager

    3 days ago


    Waterbury, United States Restaurant Depot Full time

    Restaurant Depot Branch Manager Waterbury , Connecticut Apply Now Ensure efficient operation of the Branch to ensure customer satisfaction and projected bottom line profit. Manages personnel issues and supervision. Maintains a positive company image by providing courteous, friendly and efficient customer service. Maintains company standards by ensuring...

  • Branch Manager

    5 days ago


    Waterbury, United States Liberty Bank (Connecticut) Full time

    At Liberty, we are proud to integrate our Diversity, Equity and Inclusion (DE&I) throughout all functions and areas of the Bank in order to maximize our impact and exceed goals. We believe that deepening our DE&I strategies in the workplace and communities we serve, creates a much better place to work for our teammates and a safe place where our customers...


  • Waterbury, United States Brinker International Full time

    Role Overview Our Hosts begin each experience for every Guest that walks into our restaurants by providing hospitality and service that is absolutely Chili's. If you take pride in providing a warm welcome and love making people feel special, then we want to hear from you! * Fast hiring process * Flexible part-time or full-time schedule * Growth...

  • Receiving Manager

    3 days ago


    Waterbury, United States Shoppers World Full time

    Shoppers World strives to be the best competitor in the discounted retail chain group. A family owned business since the 1950's, Shoppers World is the place to get great value driven merchandise. It's also a great place to work. If you like a fun, exciting, and rewarding environment, Shoppers World is the place for you. Shoppers World has a set of values...

  • Territory Manager

    5 days ago


    Waterbury, United States UGI Utilities Full time

    Requistion Number: 23935 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+...

  • Sales Manager

    2 days ago


    Waterbury, United States Moody National Companies Full time

    At Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers...

  • Territory Manager

    3 days ago


    Waterbury, United States UGI Full time

    Press Tab to Move to Skip to Content Link When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of...

  • Freezer Manager

    5 days ago


    Waterbury, United States Restaurant Depot Full time

    Position Title: Freezer Manager Department: Freezer Supervisor: Assistant Branch Manager FLSA: Full-Time, Hourly, 8-10 hour shift, Overtime Restaurant Depot is a wholesale cash-and-carry foodservice distributor. Our mission is to provide our customers with Savings, Selection & Service, 7 Days a Week. Our customers are a targeted group: independent...

  • District Manager

    5 days ago


    Waterbury, United States AmeriGas Propane, Inc. Full time

    Requistion Number: 23935 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+...