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Operations Technician

4 months ago

Norfolk, United States Imagine One Technology & Management, Ltd. Full time

**Job Code: 16464530**

**Job Location: Norfolk, Virginia**

**IT Support Technician**
- Assist customers with technical issues including account access issues with IT functionality, including but not limited to Smart card certificates, user shares or drive mapping issues, printing, hardware and software related issues
- Escalate and assist customers in gaining support for issues which cannot be resolved through Tier I support
- Manage incident tickets to resolution
- Contribute to the maintenance, installation and updating of Government Furnished Equipment
- Perform configurations and prepare workstations for remote and onsite work operations
- Maintain accountability and conduct inventory for all GFE devices, software, and peripherals
- Support the operation of Voice over IP (VoIP) telephones

**Facility Technician**
- Engage and coordinate with property maintenance including property management, utility systems, refrigeration, Heating, Air Conditioning and Ventilation services, etc.
- Perform operational facilities management duties to ensure the proper security, health safety, and fire safety tasks in coordination with the government facility manager
- Ensure facility maintenance issues are addressed
- Conduct routine daily building inspections
- Ensure readiness of conference rooms
- Maintain orderly warehouse with accountability for stock and supplies
- Provide recommendations assistance for improving facilities related processes and needs

**Security Technician**
- Provide back-up security and/or front desk support, as needed
- Draft and/or provide input to evolving standard operational procedure documents

**Requirements**:
**Experience**
This position requires the following experience two or more years of experience:

- Systems Administrator
- IT Service Management Ticketing (a plus experience with Service Now)
- Building maintenance (private, commercial and/or government (e.g. military base, ship or leased facility)

**Educational/Training**
- Associate’s Degree
- Knowledge of Department of Defense physical security requirement and procedures

**Security Requirements**:

- Security+ Certification
- U.S. Citizenship required.

**Imagine One offers a full package of benefits and competitive salary, excellent group medical, vision and dental programs. 401K savings plan; $4K annual tuition reimbursement ($5K if pursuing Master’s degree); employee training, development and education programs; profit sharing; advancement opportunities; and much more Imagine One is an Employee-Owned Company**

**EEO/AA Employer. Protected Veterans and individuals with disabilities encouraged to apply.**

**Job Snapshot**:
**Employee Type**: Full-Time

**Location**: Norfolk, VA (Onsite)

**Job Type**: Skilled Labor - Trades

**Experience**: Not Specified

**Date Posted**: 05/30/2024

**Job ID**: 16464530