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Bilingual Behavioral Health Clinical Supervisor

2 months ago

Phoenix, United States Essential Healthcare Solutions LLC Full time

**Job description**:
**Duties**:

- Supervise a team of Field Child Well-Being Professionals to ensure productivity, quality, customer service, and compliance with contractual and policy requirements.
- Implement and oversee the professional development of Child Well-Being Professionals.
- Identify technical and training needs to elevate to the Program Director.
- Analyze tasks and work volumes to provide planning and recommendations on staffing, assignments, and different projects
- Assist in creating, implementing, and updating standard operating procedures, performance improvement plans, and supporting special projects as needed
- Attend and support the Program Director in meetings with the customer, vendors, and other stakeholders, as needed
- Travel to client sites and monitor the activities of program staff on a regular schedule.

**Skills**:

- Masters degree or higher in Social Work, psychology, counseling, or related social science discipline where clinical training and experience is a program requirement
- Independent and unrestricted licensure in Social Work, counseling, or relatedfield required
- At least 5 years of demonstrated (post-licensure) service delivery experience working in child development, culturally competent and trauma-centered care.
- Must have at least 2 years experience in a Supervisory/Management/Lead role overseeing Clinical staff
- Clinical crisis and intervention skills
- Experience working with immigrant youth and families and underserved populations
- Strong communication skills, both written and verbal, excellent organizational abilities
- Excellent judgement and leadership capabilities
- Bilingual and bicultural: English and Spanish
- Must possess strong computer skills in MS Office, including Excel, Word, Teams.
- Ability to type 45 wpm

**Key Knowledge**:

- In-depth understanding monitoring QC Plan(s), which includes the work outputlevel, quality of the work product, quality of service and ensuring technical contract compliance
- Experience managing staff to ensure they are meeting all performance obligations, including conducting QC reviews of daily operations, building staffing plans and ensuring staffing needs are met, enforcing uniform processes and procedures, addressing performance issues promptly and effectively utilizing their staff to complete administrative tasks
- Expertise in using key performance indicators to proactively monitor and improve performance
- Prior experience developing standard operating procedures, protocols and guidelines that support the changing/evolving needs of the operation

**Job Type**: Full-time

**Pay**: $80.00 - $90.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance

**Education**:

- Master's (required)

**Experience**:

- Child development trauma centered care: 5 years (required)
- Supervisor social work for clinical staff: 2 years (required)

**Language**:
Fluent Spanish and English (required)

**License/Certification**:

- Unrestricted Independent LICSW, LCSW, LPC, LMFT or LPC (required)

**Ability to Commute**:

- Yuma, AZ (required)

**Ability to Relocate**:

- Yuma, AZ: Relocate before starting work (required)

**Work Location**: In person