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Automotive Service Advisor

4 months ago

Taylor, United States Nyle Maxwell of Taylor LLC Full time

**Responsibilities**:

- Promptly meet and greet customers in a friendly and professional manner
- Represent the dealership positively; providing exceptional personalized service to our customers
- Properly greet and assist all customers calling the dealership regarding service needs
- Clearly outline customer needs on the repair order with efficiency/accuracy
- Test drive the vehicle with the customer as needed to confirm the problem or refer to a technician
- Research vehicle service history, inspect the vehicle and recommends additional needed services
- Advise the customer of the importance of properly caring for their vehicle and the value of maintaining their vehicle
- Provide a complete and accurate written cost estimate for labor and parts
- Establish a “promise time” and follow up as needed
- Effectively communicate with the technicians working on the customer’s vehicle
- Monitor the progress of the vehicle throughout the day; keeping the customer informed of the status of their vehicle
- Once the service on the vehicle is complete, meet with the customer and thoroughly review the work completed
- Obtain necessary payment and signatures from the customer
- Conduct all business with sincerity, honesty, and genuine concern for customers
- Maintain the highest customer service standards

**QUALIFICATIONS**:
Previous service advisor experience

Exceptional customer service skills

Ability to multi-task and work in a fast-paced environment

Self-motivated and enthusiastic presence in a team environment

Valid driver’s license and good driving record

Strong work ethic

WE OFFER:

- **PROFIT SHARING & 401(K) Retirement Plan with MATCH**:

- Health, dental, vision, prescription and life insurance
- Disability Coverage
- Paid Vacation & Paid Holidays
- Employee Discounts
- Continued PAID TRAINING
- Individual college classes
- Associate, Bachelor’s and Master’s degrees
- Tuition, fees and textbooks included

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance

Day range:

- Monday to Friday
- Weekends as needed

Shift:

- Day shift

Work Location: In person