Sales Manager

1 month ago

Bakersfield, United States A3 Sports Performance Full time

A3 Sports Performance, the leading athletic performance gym in Kern County, is actively seeking an exceptional sales leader to join our dynamic team. This is an **excellent opportunity for a seasoned professional who excels in consultative sales, thrives in a fast-paced environment, and is passionate about athletic performance and fitness**

**JOB SUMMARY**:
**A3'S CORE VALUES**

At A3, our team of employees all must uphold our Core Values: 1) Do the right thing; 2) Be a team player; 3) Work hard; 4) Empower others to win; 5) Excellence in everything we do; 6) Stay hungry and never stop learning.

**SALES MANAGER - ESSENTIAL FUNCTIONS**

**LEADS**
- Respond to new leads within 60 seconds.
- Make a large volume of outgoing calls and texts and understand that one must relentlessly follow up with leads.
- Establish personalized relationships with prospects and clients through regular and thoughtful communication.
- Use strong written and verbal communication skills to proactively engage with leads and customers to address inquiries, offer value-added content, and provide tailored communication based on their unique needs and goals.
- Leverage automation tools while balancing it with personalized touches to ensure a premium and personal experience.
- Tailor interactions and support based on the prospect’s or client’s specific lifecycle stage to ensure they receive the right information and assistance at the right time.
- _Success Metric: Achieve monthly total lead conversion rate of 30% or higher_

**SALES**
- Conduct goal-oriented, prescriptive "Game Plan" consultations with prospects wherein you engage in consultative selling techniques, actively listening to leads' needs, understanding their pain points, and tailoring solutions that align with their goals.
- Demonstrate deep understanding of A3's offerings, programs, and packages to effectively present the benefits to potential clients.
- Facilitate and manage conversion campaigns for new or short-term clients (e.g. Camp clients) by providing personal outreach to all clients following the completion of a program, camp, etc.
- Identify opportunities to cross-sell additional services or upsell premium packages to maximize revenue potential while maintaining a “help first” approach.
- Set and achieve monthly and quarterly sales targets to contribute to the company's revenue growth and success.
- _Success Metric: Maintain a monthly close rate of 75% or higher overall and 15% conversion rate for Camp clients_

**CLIENT RETENTION**
- Personalize outreach to clients at each milestone in the client journey.
- Highlight athlete and client wins to drive client satisfaction and brand presence.
- Provide communication and content to existing clients to nurture ongoing relationships.
- Oversee and conduct Performance Reviews for clients to review their progress, satisfaction, help set new goals, and engage in affinity marketing.
- Provide personal outreach to clients at risk of canceling.
- Conduct Exit Interviews within 48 hours for clients who have requested to cancel to gain insights, offer solutions, and/or provide a personalized experience that helps ensure the client will return when ready.
- Facilitate and manage Reactivation Campaigns for past clients and alumni.
- Maintain a fun, positive, and supportive atmosphere for clients and colleagues alike.
- _Success Metric: Reduce cancellations and improve retention by 15%_

**CLIENT FEEDBACK**
- Obtain 5-star Google reviews each month.
- Collect client testimonials and collaborate with the media and marketing team to align testimonial usage with the overall marketing strategy.
- Gather feedback from leads and clients to understand their experience through the client journey and our programs, using the insights to strengthen future interactions.
- _Success Metric: Achieve 5 new reviews and/or testimonials each month_

**CRM MANAGEMENT**
- Maintain an updated CRM system to track leads, interactions, and accurate data.
- Provide regular sales performance reports with key performance indicators for analysis and strategic planning.
- _Success Metric: Submit weekly and monthly sales performance report on time every time_

**ADDITIONAL RESPONSIBILITIES**
- Help foster the environment and culture of A3 as a place athletes/parents/clients never want to leave.
- Collaborate with marketing, media, and operations teams to align sales strategies with marketing campaigns, achieve our marketing goals, and ensure a seamless customer experience.
- Collaborate with team members regarding client needs and performance data.
- Consistently deliver exceptional 5-star customer service and relationship management.
- Handle various administrative tasks, including processing transactions, responding to inquiries promptly, running reports, etc.

**Reporting Relationships**:
Reports to and has accountability to the CEO. Collaborates with the owners, client care team, reports to the owner as needed, and has the responsibility to interact

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