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Repair Shop Coordinator

3 months ago

Neenah, United States Kurz Industrial Solutions Inc. Full time

**Kurz Overview and Mission**: Proud to serve leading industrial business in the Upper Midwest for over 100 years with best-in-class electro-mechanical and clean energy products and services. We are driven by a culture centered on our six core values and strive every day to achieve our mission “to strengthen American industry”.

**Role Mission**
Under the guidance of the Shop Manager, the Repair Coordinator oversees, coordinates, and prioritizes all service work performed in shop departments, including rewind, mechanical, machine, and mechanical field service. They will be the point of contact to support customers when necessary.

**Key Job Responsibilities**
- Schedule and prioritize workflow between departments including rush jobs and routine repairs.
- Gather incoming job information, photos, and enter into NetSuite to create the RMA and case.
- E-mail customer with receipt of asset with picture.
- Source parts, drawings, enter parts orders, and expedite as needed.
- Provide repair replacement when needed.
- Coordinate all interdepartmental work toward job completion within quotes.
- Log incoming jobs and maintain status of each
- Manage walk-in traffic for shop location.
- Fill out service reports and ensure cause of failure has been described
- Adhere to all customer guidelines and pricing accordingly
- Collect all necessary information including nameplate information and take digital pictures of incoming jobs.
- Assist and advise shop supervisor as needed in repair and/or replacement work.
- Produce technical drawings and/or illustrations as necessary.
- Answer phone calls, follow up on customer experience and log feedback
- Some shipping and receiving duties
- Participate in sales and shop meetings as necessary
- Complete job costing, and invoice once the POD has been returned to Kurz.
- Learn key Shop Supervisor responsibilities to assist in their absence.

**Competencies**
- High School Diploma is required. Associates degree in related field is preferred.
- Must be proficient in Microsoft Office products.
- Previous experience in an industrial, electro-mechanical, distribution or manufacturing environment is a plus.
- Must be a self-starter and able to work independently.
- Must have the ability to function in a fast-paced environment - Organization, Multi-tasking, and prioritizing

**Keys to Success**
- **Core Values**: This person lives out our 6 Kurz company core values well
- **Customer Service**: Must have a customer service mentality. Being accessible and responsive to our clients is critical to our success.
- **Clear Communication**: Conveys ideas, thoughts and facts in a way that the audience will understand.
- **Teamwork & Collaboration**: Works through challenging issues and understands when appropriate to leverage internal experts.

**Benefits**
- Medical, Dental and Vision Insurance
- Health Savings Account, Flex Spending Account
- 401k with Company match
- Life Insurance Benefits
- Short and Long Term Disability
- Other supplemental insurance benefits
- Paid Time Off and Holidays
- Company paid training

An Equal Opportunity Employer

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