Patient Enrollment Specialist

4 weeks ago

Pasadena, United States HRC Fertility Management, LLC Full time

**Qualifications**: Associate's Degree, or in place of a degree, one plus year of relevant experience. Previous work experience in health care call center setting required.

**Experience**: Customer Service: 1 years (required),Scheduling in health care provider office and/or surgical center: 1 year (required)

Must be able to accurately collecting patient demographics and provide support to clinical front office staff. The call center is our first point of contact from new patients in answering questions, providing general information, scheduling appointments, and/or transferring calls to appropriate departments which can provide more specific information when applicable.

**_JOB FUNCTIONS AND RESPONSIBILITIES_**

**ESSENTIAL FUNCTIONS**:

- Answer phones and greet incoming call in a professional and courteous voice.
- Triage calls and transfer calls to other departments.
- Answer questions accurately and schedule patients for various appointments.
- Accurate recording of patient demographic information.
- Responsible for timely follow-up on transferred calls.
- Handle confidential information and patient medical records.
- Maintain positive relationships with other departments.
- Participate in staff meetings and other in-services or training as assigned.
- Assist patient, staff, and physicians, as needed.
- Weekend rotation maybe required.
- Other duties as assigned.

**REQUIRED QUALIFICATIONS**:

- Experience working with scheduling software in healthcare.
- Strong attention to detail.
- Excellent communication skills.
- Customer service experience required.
- Excellent organizational skills combined with excellent multitasking abilities.
- Experience using basic office equipment and handling multiple phone lines preferred, but not required.
- Strong vocabulary, grammar, and spelling skills.
- Demonstrate the ability to be a team player and perform duties as delegated.
- Exhibit courteous, compassionate and respect to internal and external customers.
- Consistently display a positive attitude and flexibility in changing situations.
- Follows HIPAA guidelines and maintains confidentiality for all patient and practice information.

Pay: $20.00 - $23.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

Work Location: In person

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