Customer Care Specialist

3 weeks ago


Batavia, United States Suncast Corporation Full time

Customer Care Specialist

Suncast Corporation is the market leader in the manufacture of consumer home and garden items, which are sold by large retailers worldwide. Suncast is rapidly expanding and continues to experience record growth due to strong demand for our innovative products.

**Responsibilities**:
The following duties are considered essential to this position. Other responsibilities may be assigned.
- Project confidence while aiding customers. Must learn to be familiar with all product lines and be prepared to assist customers with warranty information, assembly instructions, repair and replacement of parts, troubleshooting protocols and any other inquiries concerning Suncast products.
- Provide ideal Customer Care by building relationships, showing accountability, confidence in sharing knowledge and being highly responsive to the customer’s needs. This includes but is not limited to: Project a friendly, positive and professional image at all times.
- Use excellent written communication skills that are grammatically and without spelling errors.
- Provide proper verbal communication skills, focusing on behaviors that a customer expects, in all oral communications.
- Listen attentively without interrupting customer or coworker.
- Use conflict resolution skills and maintain composure when researching and resolving complaints.
- Provide product solutions that can enhance prior purchases or that could benefit a customer.
- Responds to customers and updates records in Zendesk.
- Work as a team member and is open-minded to ideas and views of others.
- Provide and welcome positive and constructive feedback.
- Support and comply with all Suncast safety policies, quality standards, and housekeeping methods at all times. Suncast policies have been developed to ensure compliance with employee law.
- Stays informed of new technology, methods, and materials within the field.
- Exercises independent judgment.
- Must be somewhat flexible in shifting hours and days. These may fluctuate depending on the season and need of the department.

**REQUIREMENTS**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or GED required. Retail experience or other experience with customer care s is preferred but not required.
- Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write grammatically correct routine reports and correspondence. Ability to speak clearly and distinctly using correct English to managers, engineers, consumers and vendors. This employee must have a clear, professional speaking voice and active listening skills to ensure effective telephone communication. Bilingual a plus.
- Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of U.S. weight measurement, volume, and distance.
- Ability to deal with problems involving a few concrete variables in standardized situations. Excellent conflict resolution skills are required.
- Ability to work in a high paced environment that requires input and movement on multiple screens. Ability to efficiently migrate between different databases to gather information to assist a customer.

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: Hybrid remote in Batavia, IL 60510

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home

Shift:

- 8 hour shift

Weekly day range:

- Weekends as needed

Work setting:

- Call center
- Hybrid work

Work Location: Hybrid remote in Batavia, IL 60510



  • Batavia, United States Otterbein SeniorLife Full time

    Job DescriptionJob DescriptionAt Otterbein, you are not an "employee." You are a partner in caring because we are all partners working together for a goal. We believe in person-centered care that honors the residents and the choices they make. Otterbein partners are dedicated to providing the highest level of compassionate, and quality care. Join our team of...


  • Batavia, United States Otterbein SeniorLife Full time

    Job DescriptionJob DescriptionAt Otterbein, you are not an "employee." You are a partner in caring because we are all partners working together for a goal. We believe in person-centered care that honors the residents and the choices they make. Otterbein partners are dedicated to providing the highest level of compassionate, and quality care. Join our team of...

  • LPN Specialist

    2 months ago


    Batavia, United States HomeCare & Hospice, Community Care of WNY Full time

    Order#: NY1497175 LPN Specialist Minimum qualifications: 1.Current license and registration to practice nursing in the state of New York. 2.One (1) year skilled nursing facility, home care or hospital experience preferred. Six (6) months hospice experience preferred. 3.Able to perform a one-person transfer under routine and emergency situations, reposition...

  • LPN Specialist

    4 weeks ago


    Batavia, United States HomeCare & Hospice, Community Care of WNY Full time

    Order#: NY1497175 LPN Specialist Minimum qualifications: 1.Current license and registration to practice nursing in the state of New York. 2.One (1) year skilled nursing facility, home care or hospital experience preferred. Six (6) months hospice experience preferred. 3.Able to perform a one-person transfer under routine and emergency situations, reposition...


  • Batavia, United States Ensemble Health Partners Full time

    Thank you for considering a career at Ensemble Health Partners! EARLY CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and...


  • Batavia, United States Fermilab Full time

    We Are: Fermilab is America’s premier laboratory for particle physics and accelerator research, funded by the U.S. Department of Energy. We support discovery science experiments in Illinois and at locations around the world, including deep underground mines in South Dakota and Canada, mountaintops in Arizona and Chile, CERN in Europe and the South...


  • Batavia, United States Ensemble Health Partners Full time

    Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across...


  • Batavia, United States Ensemble Health Partners Full time

    Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across...


  • Batavia, Illinois, United States AGCO Full time

    Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution Join us to make your contribution. AGCO's Massey Ferguson Division has an exciting opportunity for a Product Specialist to join its sales team in...


  • Batavia, Illinois, United States AGCO Full time

    Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution Join us to make your contribution. AGCO's Massey Ferguson Division has an exciting opportunity for a Product Specialist to join its sales team in...


  • Batavia, United States Homecare and Hospice Inc Full time

    Subject to Call LPN Specialist To serve Genesee and Wyoming Counties. Weeknights and weekends as needed. Under the supervision and direction of the Senior RN Care Coordinator (SRNCC), or as may be delegated to RN Care Coordinator staff, the LPN Specialist is responsible for providing care to selected patients in their homes and supporting care management...


  • Batavia, United States Spectrum Full time

    AT A GLANCE:Our specialists earn an hourly base pay of $18.00 along with lucrative commission and incentives for targeted hourly earnings of $22.95/hour or $47,736 annually. Top performers in this role are earning $60,000. You may also qualify for free internet, TV, and phone services (restrictions do apply).This role is a full-time, entry to mid-level...


  • Batavia, United States Aldi Full time

    We’re growing. We're charting an aggressive growth course to become one of the top 3 grocery retailers in the US. That’s why we need dedicated people to navigate the supply chain challenges. As we expand, this is your chance to join a team where your hard work is guaranteed to make a difference. The objective of this role is to manage and administer ALDI...


  • Batavia, United States Aldi Full time

    We’re growing. We're charting an aggressive growth course to become one of the top 3 grocery retailers in the US. That’s why we need dedicated people to navigate the supply chain challenges. As we expand, this is your chance to join a team where your hard work is guaranteed to make a difference. The objective of this role is to manage and administer ALDI...


  • Batavia, United States Aldi Full time

    We’re growing. We're charting an aggressive growth course to become one of the top 3 grocery retailers in the US. That’s why we need dedicated people to navigate the supply chain challenges. As we expand, this is your chance to join a team where your hard work is guaranteed to make a difference. The objective of this role is to manage and administer ALDI...


  • Batavia, United States Spectrum Full time

    AT A GLANCE: Our specialists earn an hourly base pay of $18.00, along with lucrative commission and incentives for targeted hourly earnings of $22.95/hour. We offer part-time work with full-time benefits. Our part-time employees who work at least 20 hours per week are eligible for our comprehensive benefits package including medical, dental, vision, life...


  • BATAVIA, United States Aldi Full time

    We’re growing. We're charting an aggressive growth course to become one of the top 3 grocery retailers in the US. That’s why we need dedicated people to navigate the supply chain challenges. As we expand, this is your chance to join a team where your hard work is guaranteed to make a difference. The objective of this role is to manage and administer ALDI...


  • Batavia, United States Aldi Full time

    Job DescriptionWe’re growing. We're charting an aggressive growth course to become one of the top 3 grocery retailers in the US. That’s why we need dedicated people to navigate the supply chain challenges. As we expand, this is your chance to join a team where your hard work is guaranteed to make a difference. The objective of this role is to manage...


  • BATAVIA, United States Aldi Full time

    We’re growing. We're charting an aggressive growth course to become one of the top 3 grocery retailers in the US. That’s why we need dedicated people to navigate the supply chain challenges. As we expand, this is your chance to join a team where your hard work is guaranteed to make a difference. The objective of this role is to manage and administer ALDI...


  • Batavia, United States Aldi Full time

    Job DescriptionWe’re growing. We're charting an aggressive growth course to become one of the top 3 grocery retailers in the US. That’s why we need dedicated people to navigate the supply chain challenges. As we expand, this is your chance to join a team where your hard work is guaranteed to make a difference. The objective of this role is to manage...