Director, Operations
2 weeks ago
We're AutoNation - the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150. But that's just the beginning. We're in the midst of an incredible multi-year digital transformation that's set to revolutionize the industry.
At AutoNation, we're not just interested in keeping up with the times - we're dedicated to leading the charge. We're passionate about innovation and pushing the boundaries of what's possible, all while keeping our customers, coworkers, and communities in the driver’s seat. We believe that together, we can create a brighter future for everyone.
So what do you say? Are you ready to be part of something big?
**WE WILL DEPEND ON THIS PERSON TO**
- Overall accountability for their region from culture building to P&L. The incumbent is responsible for driving efficient scalable operation by prioritizing safety, quality, and productivity
- Oversees operations in the defined market and drive business growth, profitability, and customer satisfaction
- Manage and develop a team of operations managers and automotive repair technicians
- Partner with Operations leaders to identify opportunities to drive efficiency and scale the operations with solid foundations
- Co-operate closely with sales team members to achieve service sales targets and maintain customer satisfaction
- Deploy additional vans in the defined market and hire field operations employees accordingly
- Optimize market coverage and staffing levels in ANMS service areas
- Manage, motivate, and grow the technician workforce with a focus on required technicians’ skill
- Collaborate closely with the account managers to launch new service locations
- Be the point of escalation for material and service-related issues and proactively recommend go-forward solutions
- Identify improvement opportunities and initiate optimization measures along field operations (scheduling, dispatch, service/repair execution, customer interaction and follow-up, fleet repair van/tool handling, etc.)
- Monitors and controls the performance of their region using appropriate reports, tracking systems and feedback from stakeholders
- Facilitate team building and the growth of ANMS services and work culture
- Work with the team in-person regularly, which includes 50% traveling
**YOU SHOULD HAVE**
- An undergraduate degree from an accredited college or university is preferred
- 7+ years of experience in an operations related role
- Industry experience in operations, automotive, mobility, home services, or delivery related businesses is preferred
- Experience overseeing and growing customer-related operations including customer service and field services
- Experience in supply chain and procurement procedures
- Experience in managing a national workforce of both salary and hourly employees and ability to work with remote teams across time zones to develop strategies and foster a cohesive and creative work environment
- Strong ability to manage and motivate staff through excellent communication, organization, and operational involvement
- Willingness to travel -50%
As the Director of Operations, your primary responsibilities will be to oversee AutoNation Mobile Service (ANMS) field operations managers, including operations, consumer, and fleet accounts. You will ensure that ANMS strategic vision is executed in a highly efficient, measurable, and scalable manner. You will grow and manage a high-performing operations delivery team and strongly collaborate across the entire organization to achieve growth and profitability targets.
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