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Clinic Service Representative- Part Time/24 Hours

4 months ago

Fox Point, United States Goodwill TalentBridge Full time

Goodwill TalentBridge, along with our client, a healthcare organization in the Fox Point area, are recruiting for Clinic Service Representatives. These are contract to hire opportunities, and pay starting at $18.50/hour. Hours are first shift, Monday, Wednesday, Friday, working 24 hours per week.

GENERAL SUMMARY:
Greets and directs patients and visitors and completes registration for all patients. Schedules appointments and receives and processes patient payments. Serves as a liaison between patient/family and medical support staff.

ESSENTIAL FUNCTIONS:

- Exhibits guiding behaviors that reflect values and support our mission and vision.
- Accurately obtains and enters all items required for registration. This includes obtaining demographics, proper consent, insurance cards/information, etc. Ensures entire checklist is completed.
- Selects visit types while scheduling, per clinic protocol, to generate accurate recalls; schedules using the recall tab.
- Reviews and edits recall worklists to ensure accurate reminder notices. Completes follow up on past due recalls.
- Receives co-payments and credit card payments at time of visit; accurately identifies guarantor per Corporate Compliance guidelines. Enters patient payments per clinic policy.
- Uses deposit tool to prepare checks for deposit and ensures deposits are made.
- Processes changes to daily physician schedules, (at times with mínimal notice)
- Monitors registration work ques and resolves discrepancies.
- Accurately identifies guarantor per corporate compliance guidelines.
- Processes referrals
- prepares patient referral shells, initiates contact with insurance companies and obtains necessary approvals/authorization for service. Works with Financial Clearance as needed.
- Completes daily charge review process; enters hospital charges as needed.
- Works with SBO to resolve patient account, claims, and insurance issues as needed.
- Reviews self pay work que and either identifies accounts for collection or contacts families to make payment arrangements.
- Uses appropriate customer service skills to respond to patient/family complaints and issues.
- Resolves conflict and secures appropriate release of information authorization; maintains HIPPA compliance.
- May perform duties of the Office Rep.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

- High school diploma or equivalent.
- One year related work experience, preferably in a medical office setting.
- Knowledge of medical terminology, medical menu software, medical billing, patient scheduling and business office procedures preferred.
- Requires excellent interpersonal skills in order to assist patients, parents, and physicians and other staff.
- Requires good concentration skills in order to serve a variety of people in a fast paced environment and to handle incoming calls in an efficient and accurate manner.
- Required flexibility in order to prioritize efforts to meet needs of the patients, parents, physicians and other staff.
- Requires the ability to sit for extended period of time while performing duties.
- May be required to stand for extended periods of time and may be required to lift up to 25 pounds.
- May be required to travel to other clinic sites.

WORKING CONDITIONS:
May perform clinical functions in a setting where there is a potential for exposure to blood and other high-risk body fluids, communicable diseases and hazardous materials, chemicals and waste.

Pay: From $18.50 per hour

Expected hours: 24 per week

Healthcare setting:

- Clinic
- Outpatient

Medical specialties:

- Pediatrics
- Primary Care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- High school or equivalent (required)

Work Location: In person