Behavioral Health

4 weeks ago

Peoria, United States Carle Health Full time

Department: BH Intake Unit
- CMH
- Entity: Peoria Service Area
- Job Category: Mental Health
- Employment Type: PRN - As Needed
- Job ID: 42927
- Experience Required: None
- Education Required: Bachelors Degree
- Shift: As Needed
- Location: Peoria, IL
- Usual Schedule: as needed
- On Call Requirements: no
- Work Location: Methodist Medical Center
- Secondary Job Category: Mental Health
- Weekend Requirements: no
- Holiday Requirements: no

Position Summary:
Provide a safe environment for patients, visitors and staff in the Behavioral Health service line and to assist in providing care to individuals with behavioral/emotional/mental health problems.

Qualifications:
**EDUCATIONAL REQUIREMENTS**
Bachelor's Degree in Psychology, Social Work, Criminal Justice or related field within 6 months of hire.

**CERTIFICATION & LICENSURE REQUIREMENTS**
Crisis Prevention Institute (CPI Training) within 3 months and Basic Life Support (BLS) (AHA) within 30 days.

**SKILLS AND KNOWLEDGE**

Essential Functions:
THERAPEUTIC ENVIRONMENT AND SAFETY FOCUS:

- Assists in the creation and maintenance of a safe, caring, nurturing, healing, and educative environment.
- Ensures patient, visitor and staff safety by following policies/procedures and adhering to the National Patient Safety Goals.
- Sets behavioral limits on patients according to hospital and ED policies.
- De-escalates patients utilizing CPI techniques.
- Takes initiative in making decisions and taking immediate action to ensure safety.
- Participates in patient and staff debriefing.
- Interfaces effectively with Behavioral Health, ED and Security staff to promote a safe environment; calls for additional assistance if needed.
- Provides supportive care to patients and families when appropriate.
- Continuously monitors video/audio equipment to ensure patient, visitor and staff safety, and/or makes "rounds" in the immediate patient care area.
- Completes electronic event reports as indicated.

ASSESSMENT FOCUS: Obtains pertinent clinical data from patients/significant others seeking Behavioral Health Services.
- Serves as a point of entry for the Behavioral Health Service Line.
- Answers all calls in a timely manner.
- Ensures patients are treated with respect and dignity.
- Obtains pertinent information from referral sources seeking patient admission to effectively and efficiently triage requests for services.
- Assists in facilitating admissions or making referrals to appropriate resources.
- Utilizes collected data to triage Behavioral Health patients and ensure appropriate level of care is recommended.
- Ensures compliance with legal components of admissions/treatment recommendations (mental health code, confidentiality act, voluntary/involuntary admissions, patients' rights, obtaining releases of information).
- Assists in administering/scoring assessment scales per protocol as needed.
- Documents assessment thoroughly using assessment forms; completes information about disposition and steps taken to reach decision.
- Documents interventions in a succinct and goal directed manner using DAIR format.
- Incorporates Recovery principles in all therapeutic interventions.
- Provides support, sets limits, and/or facilitates learning from the situation if/when providing direct patient care.

PERFORMANCE IMPROVEMENT FOCUS: Assists in Performance Improvement activities for area.
- Actively promotes and achieves customer satisfaction (patient, family, departments and physicians).
- Assists in completing chart audits and compiling other data to evaluate performance.
- Compiles and assists in analyzing intake, utilization and patient flow data.
- Generates ideas for improving processes, treatment, and patient care.
- Participates in Root Cause Analyses and assists in development of action plans and implementation of action plans.

COMMUNITY RESOURCE FOCUS: Assists with disposition planning and serves as a referral source for patients seeking assistance.
- Educates Behavioral Health patients/families/significant others about the Behavioral Health Service Line.
- Possesses a working knowledge of community services.
- Assists in referring patients to the most clinically appropriate setting.
- Assists in making arrangements for recommended services (for example, makes appointments with follow up providers, etc.).
- Documents patients' requests for services, suggested referrals and disposition of such.
- Incorporates Recovery principles in disposition planning.
- Assists in conducting follow up "surveys" to ensure patient's' needs were met (patient satisfaction, follow up appointments, etc.)
- Assists with removing any barriers patients/families encounter with recommendations.
- Acts as a patient advocate to gain access to community services.
- Maintains solid working relationships with other community providers.
- Recognizes and reports abuse/neglect situations.

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medic

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