Behavioral Health

7 days ago

Peoria, Illinois, United States Carle Health Full time

Department:
BH Intake Unit

  • CMH
  • Entity: Peoria Service Area

  • Job Category: Mental Health


 Employment Type: PRN
  • As Needed
  • Job ID: 42927
  • Experience Required: None
  • Education Required: Bachelors Degree
  • Shift: As Needed
  • Location: Peoria, IL
  • Usual Schedule: as needed
  • On Call Requirements: no
  • Work Location: Methodist Medical Center
  • Secondary

Job Category:
Mental Health

  • Weekend Requirements: no
  • Holiday Requirements: no

Position Summary:


Provide a safe environment for patients, visitors and staff in the Behavioral Health service line and to assist in providing care to individuals with behavioral/emotional/mental health problems.


Qualifications:

EDUCATIONAL REQUIREMENTS
Bachelor's Degree in Psychology, Social Work, Criminal Justice or related field within 6 months of hire.

CERTIFICATION & LICENSURE REQUIREMENTS
Crisis Prevention Institute (CPI Training) within 3 months and Basic Life Support (BLS) (AHA) within 30 days.

SKILLS AND KNOWLEDGE

Essential Functions:

THERAPEUTIC ENVIRONMENT AND SAFETY FOCUS:

  • Assists in the creation and maintenance of a safe, caring, nurturing, healing, and educative environment.
  • Ensures patient, visitor and staff safety by following policies/procedures and adhering to the National Patient Safety Goals.
  • Sets behavioral limits on patients according to hospital and ED policies.
  • Deescalates patients utilizing CPI techniques.
  • Takes initiative in making decisions and taking immediate action to ensure safety.
  • Participates in patient and staff debriefing.
  • Interfaces effectively with Behavioral Health, ED and Security staff to promote a safe environment; calls for additional assistance if needed.
  • Provides supportive care to patients and families when appropriate.
  • Continuously monitors video/audio equipment to ensure patient, visitor and staff safety, and/or makes "rounds" in the immediate patient care area.
  • Completes electronic event reports as indicated.

ASSESSMENT FOCUS:
Obtains pertinent clinical data from patients/significant others seeking Behavioral Health Services.

  • Serves as a point of entry for the Behavioral Health Service Line.
  • Answers all calls in a timely manner.
  • Ensures patients are treated with respect and dignity.
  • Obtains pertinent information from referral sources seeking patient admission to effectively and efficiently triage requests for services.
  • Assists in facilitating admissions or making referrals to appropriate resources.
  • Utilizes collected data to triage Behavioral Health patients and ensure appropriate level of care is recommended.
  • Ensures compliance with legal components of admissions/treatment recommendations (mental health code, confidentiality act, voluntary/involuntary admissions, patients' rights, obtaining releases of information).
  • Assists in administering/scoring assessment scales per protocol as needed.
  • Documents assessment thoroughly using assessment forms; completes information about disposition and steps taken to reach decision.
  • Documents interventions in a succinct and goal directed manner using DAIR format.
  • Incorporates Recovery principles in all therapeutic interventions.
  • Provides support, sets limits, and/or facilitates learning from the situation if/when providing direct patient care.

PERFORMANCE IMPROVEMENT FOCUS:
Assists in Performance Improvement activities for area.

  • Actively promotes and achieves customer satisfaction (patient, family, departments and physicians).
  • Assists in completing chart audits and compiling other data to evaluate performance.
  • Compiles and assists in analyzing intake, utilization and patient flow data.
  • Generates ideas for improving processes, treatment, and patient care.
  • Participates in Root Cause Analyses and assists in development of action plans and implementation of action plans.

COMMUNITY RESOURCE FOCUS:
Assists with disposition planning and serves as a referral source for patients seeking assistance.

  • Educates Behavioral Health patients/families/significant others about the Behavioral Health Service Line.
  • Possesses a working knowledge of community services.
  • Assists in referring patients to the most clinically appropriate setting.
  • Assists in making arrangements for recommended services (for example, makes appointments with follow up providers, etc.).
  • Documents patients' requests for services, suggested referrals and disposition of such.
  • Incorporates Recovery principles in disposition planning.
  • Assists in conducting follow up "surveys" to ensure patient's' needs were met (patient satisfaction, follow up appointments, etc.)
  • Assists with removing any barriers patients/families encounter with recommendations.
  • Acts as a patient advocate to gain access to community services.
  • Maintains solid working relationships with other community providers.
  • Recognizes and reports abuse/neglect situations.
Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medic

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