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On-call Residential Counselor, Jelani House
3 months ago
**Title**:On-Call Residential Counselor, Jelani House
**Reports to**: Program Director, Jelani House
**Directly Supervises**: None
**Summary of Program**:
The Jelani House Residential Program is an emergency housing project funded through the City of San Francisco and managed by the Homeless Prenatal Program. Jelani House provides a safe, stable living environment for up to 17 homeless pregnant and postpartum individuals in San Francisco. With 30+ years of experience serving this population, HPP provides intensive case management, perinatal education and other support to help individuals have healthy pregnancies, transition into parenthood and permanently end homelessness.
The Jelani House program provides residential services and intensive case management and health education services to at-risk homeless pregnant individuals who may be experiencing behavioral health issues, substance use, domestic violence or other challenges. Participants may also be transitional aged youth.
**Summary of Job**:
The Residential Counselor is primarily responsible for providing a safe and healthy environment and welcoming atmosphere for program participants. The Residential Counselor serves as the first point of entry for guests, staff, visitors and vendors at Jelani House. The Residential Counselors monitor daily building activities, provide 24-hour security, and respond to building and resident emergencies. As the first point of contact for visitors to our property, Residential Counselors are required to exhibit professional, courteous and respectful conduct to participants and building guests, enforcing property rules while creating a welcoming environment. As a part of the site team, this position helps to ensure a high standard of customer service, cleanliness, and a hazard-free environment. The position is supervised by the Program Director.
**Essential Duties and Responsibilities**:
- Maintain shift coverage and primary supervision and support of participants. Set and contribute to a safe, dignified, and orderly atmosphere by enforcing program rules, policies, and procedures, as well as observing stated HSH grievance policy. Act as a role model, guiding participants and facilitating appropriate behavior about daily living skills, self-care, personal interaction, social relationships, and constructive time management.
- Provide front-desk and other reception duties in a professional and courteous manner, relay timely and accurate messages, and provide information upon request about available services offered.
- Monitor daily common area activities of building residents and guests.
- Logs communications and building activity, including unusual events as well as violations of the house rules, visitor policy, and other policies and procedures. Maintain complete and accurate building logs: Visitor Log, Vendor log, Overnight Log, Daily Log.
- Maintain complete and accurate shift reports of activities, repairs, tenant requests, deliveries and services.
- Conduct regular rounds of the facility, and interact with participants to share information, provide supplies, conduct intakes, and facilitate interventions as necessary. Rounds include the interior (hallways, kitchen, bathrooms, and community rooms) and exterior of the building)
- Maintain appropriate professional boundaries with participants and staff, respond to participant requests in a professional and courteous manner, and observe and adhere to participant confidentiality standards.
- Ensure the safety of participants by limiting access to the facility to participants, staff, and authorized visitors and service providers; help to ensure adequate health and safety standards are maintained throughout the facility.
- Perform daily maintenance, cleaning, and kitchen duties (assist in preparing living units for incoming families, cleaning and maintaining the kitchen and dining areas, daily upkeep, and cleaning of shelter and office areas); assist with serving resident meals as needed.
- Opportunity to lead/co-lead group classes or activities to encourage community building and social interaction.
- Maintain thorough and accurate records, files, correspondence, and statistics; complete necessary documentation (both hand-written and computer-based/data entry) in a timely, accurate, complete and legible manner, which may include, but is not limited to: notations in the daily log, guest roster, incident reports, sign-in sheets, referrals, showers and laundry schedules, and any other forms used or as directed by your supervisor.
- Respond appropriately to emergencies, including contacting appropriate staff and supervisor(s), interacting with police, fire, and medical personnel as needed and acting as a resource in emergency situations.
- Welcome new participants, including reviewing the program agreement and rules; providing a tour of the building; and informing participants of the services available on site.
- Investigates on residence floors when necessary and appropria
