Ace Guest Service Agent

2 weeks ago

Palm Springs, United States Ace Hotel Palm Springs Llc Full time

***:
Greet and register guests, provide prompt, courteous service and service recovery, and close out guest room accounts upon completion of stay.

**ESSENTIAL JOB FUNCTIONS**:
1.Complete registration process in accordance with Ace Hotel’s check in standards: Agent is to courteously greet guest, confirm length of stay and room type, obtain contact information and payment, and offer general hotel information before directing guests to guest rooms.

2. Close guest accounts at time of check out according to Ace Hotel’s Check out Standards; Agent is to courteously greet guest at check out, confirm and collect payment, and request feedback regarding stay. Whether feedback is positive or negative, agent is to update guest’s profile to ensure best possible service for future stays.

3. Always greet guests with an open and warm persona, either on the phone or in person. Use a positive and clear speaking voice, receive/deliver on all guest requests in a timely manner, provide accurate information such as outlet hours and hotel functions, and offer basic concierge services.

4. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers’ checks and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guestrooms and house accounts using property management system.

5. Agent will work with various departments to ensure guest receives best possible service. Duties may include working with Housekeeping for all guest requests and room status updates, Engineering for all guest requests and building issues, Sales for all guest inquiries, group business and daily site visits, Food & Beverage for dining options, entertainment, amenity & billing issues and reservations for all reservation inquiries, changes and billing issues.

6. Must field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.

7. Agent is responsible for processing packages & shipments. All incoming packages must be logged immediately and the recipient notified. Agent facilitates delivery of packages. Outgoing packages must be logged and charged accordingly.

**Supporting Functions**:
1. Maintain all hotel systems.

2. Make sure that hotel systems are being utilized efficiently.

3. Make sure staff is properly trained and continually reevaluate operations to maximize productivity.

4. Follow up on outstanding operational and guest (internal & external) issues.

5. Monitor guest feedback and adjust accordingly.

6. Perform various duties of Front Desk agent, Reservations Agent, and Telephone operator in a friendly and courteous manner to ensure guest satisfaction and service recovery.

7. Inspecting lobby areas, hotel entrances and garage for cleanliness and maintenance, report deficiencies to appropriate departments and ensure timely completion.

8. Manual dexterity for typing.

9. Communicate with all hotel departments in a courteous and professional manner.

**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to clearly communicate in English with guests, management and co-workers.

2. General knowledge of Microsoft Office.

3. Prioritize and organize work assignments, have timely follow up and execution.

4. Have superb time management skills.

5. Ability to compute basic mathematical calculations.

6. Knowledge and understanding of Atelier & Ace Culture & initiatives.

7. Maintain complete knowledge of all hotel services/features and hours of operation.

8. Flexible schedule required which includes weekends and holidays.

9. Provide safety deposit boxes for guests by escorting them to the vault, pulling the box from the vault and carrying it to the guest. File access slips in number order.

10. Use the photocopier and fax machines as needed.

11. Retrieve office supplies and maintain inventory of supplies.

12. Complete tasks that may be assigned from various department heads and executive team.

**EDUCATION AND EXPERIENCE REQUIREMENT**:
Individual should be a High School Graduate and/or any have combination of experience that provides the required knowledge, skills, and ability to effectively fulfill the requirements of this job description

**LANGUAGE AND MATHEMATICAL SKILLS**

1. Ability to understand guests’ service needs and requests.

2. Ability to acknowledge the guests’ request with a polite

  • Ace Guest Service Agent

    Found in: Resume Library US A2 - 2 weeks ago

    Palm Springs, California, United States Jobs for Humanity Full time

    Job Description POSITION SUMMARY: Greet and register guests, provide prompt, courteous service and service recovery, and close out guest room accounts upon completion of stay.      ESSENTIAL JOB FUNCTIONS: 1 .Complete registration process in accordance with Ace Hotel’s check in standards:  Agent is to courteously greet guest, confirm length of...

  • Boutique Hotel Server Agent

    1 week ago

    Palm Springs, United States Sparrow's Lodge Full time

    We are looking for a Boutique Hotel Front Desk Agent Server to serve as our guests’ first point of contact and manage all aspects of their accommodation. Boutique Hotel Server responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. We offer a full service food and beverage offering to...

  • Ace Bartender

    2 weeks ago

    Palm Springs, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is partnering with Ace Hotel to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life. Company Name: Ace Hotel Job DescriptionPOSITION SUMMARY: The Restaurant Server is responsible for identifying the needs of guests and accommodating to those needs, Serves...

  • Boutique Hotel Server Agent

    7 days ago

    Palm Springs, United States Common Thread Hotels Full time

    Description We are looking for a Boutique Hotel Front Desk Agent Server to serve as our guests' first point of contact and manage all aspects of their accommodation. Boutique Hotel Server responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. We offer a full service food and beverage...

  • Guest Service Agent

    7 days ago

    West Palm Beach, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Agent, Guest, Service, Hospitality, Retail

  • Ace Pool Server

    7 days ago

    Palm Springs, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is collaborating with Ace Hotel to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Ace Hotel Job DescriptionPOSITION SUMMARY: The Pool Server is responsible for identifying the needs of guests and accommodating to those needs, The pool server makes...

  • Ace Busser

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Palm Springs, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is collaborating with Ace Hotel to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Ace Hotel Job DescriptionPOSITION SUMMARY: The Busser is responsible for setting and resetting the dining room tables, assists with clearing tables, maintains the...

  • Front Desk Agent

    5 days ago

    Palm Springs, United States Trixie Motel Full time

    Job DescriptionJob DescriptionSalary: $18-20We are seeking a friendly, organized, and service-oriented Front Desk Agent to join our team at Trixie Motel. As the first point of contact for our guests, the Front Desk Agent plays a crucial role in ensuring an exceptional guest experience from the moment they walk through our doors. This position is responsible...

  • Front Desk Agent

    2 weeks ago

    Palm Springs, United States Trixie Motel Full time

    Job DescriptionJob DescriptionSalary: $18-20We are seeking a friendly, organized, and service-oriented Front Desk Agent to join our team at Trixie Motel. As the first point of contact for our guests, the Front Desk Agent plays a crucial role in ensuring an exceptional guest experience from the moment they walk through our doors. This position is responsible...

  • Ace Pool Server

    Found in: Talent US C2 - 6 days ago

    Palm Springs, United States Jobs for Humanity Full time

    Job Description POSITION SUMMARY:The Pool Server is responsible for identifying the needs of guests and accommodating to those needs, The pool server makes the connection with the guest, and ensures guest satisfaction. ESSENTIAL JOB FUNCTIONS: Cash handling including: settling all guest transactions, and end of shift reportProperly handling guest credit...

  • HVAC Senior AC Service Technician

    6 days ago

    Coral Springs, United States Monar Air Conditioning, LLC Full time $40

    Monar Air Conditioning is growing, Come Grow With Us.Senior AC Techs $30-$35 per hour (Negotiable)We are a State Certified and Licensed Company. Our headquarters is in Broward County and we've been keeping South Florida cool since 1995. We are actively seeking a responsible and experienced Senior AC Service Technician - HVAC  (Refrigeration is a plus)...

  • HVAC - AC Service Technician

    6 days ago

    Coral Springs, United States Monar Air Conditioning, LLC Full time $25 - $30

    Monar Air Conditioning is growing, Come Grow With Us!We are a State Certified and Licensed Company. Our headquarters is in Broward County and we've been servicing S Florida since 1995. We are actively seeking a responsible and experienced AC Service Technician (Refrigeration is a plus) to start immediately. Must have experience in Maintenance, Service,...

  • Front Desk Agent

    7 days ago

    Palm Beach, United States Highgate Hotels Full time

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Answer inquires from g Front Desk, Agent, Hotel, Office Agent, Operations

  • Ace Busser

    Found in: Resume Library US A2 - 6 days ago

    Palm Springs, California, United States Jobs for Humanity Full time

    Job Description POSITION SUMMARY: The Busser is responsible for setting and resetting the dining room tables, assists with clearing tables, maintains the cleanliness of the restaurant dining room. Assists the servers where needed.   ESSENTIAL JOB FUNCTIONS: other duties may be assigned Resets tables according to specifications of the...

  • Ace Pool Server

    Found in: Resume Library US A2 - 6 days ago

    Palm Springs, California, United States Jobs for Humanity Full time

    Job Description POSITION SUMMARY: The Pool Server is responsible for identifying the needs of guests and accommodating to those needs, The pool server makes the connection with the guest, and ensures guest satisfaction.   ESSENTIAL JOB FUNCTIONS: Cash handling including: settling all guest transactions, and end of shift report Properly handling...

  • Reservations Agent

    5 days ago

    Palm Desert, United States Meredith Lodging Full time

    **The Guest Experience Agents** primary function is to book guest reservations, assists with guest relations, provides customer service, schedules services and other administrative duties to ensure that guests are rewarded with exceptional experience.** **Schedule / Travel** - Thursday-Monday - Must be willing to travel between Palm Springs/Palm...

  • Restaurant Server

    4 days ago

    Palm Springs, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is collaborating with Ace Hotel to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Ace Hotel Job DescriptionPOSITION SUMMARY: The Restaurant Server is responsible for identifying the needs of guests and accommodating to those needs, Serves the guests...

  • Front Desk Agent

    2 days ago

    Colorado Springs, United States Courtyard Colorado Springs North Air Force Academy Full time

    Job DescriptionJob DescriptionThe Courtyard by Marriott North Colorado Springs is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Full-Time position and the ideal candidate will have open availability.  The salary range for this position is $15.00 - $19.20 per hour based on...

  • Hotel Front Desk Agent

    4 days ago

    Colorado Springs, United States Doubletree by Hilton- Colorado Springs Full time

    Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...

  • Guest Lead>

    3 days ago

    Colorado Springs, United States Altar'd State Full time

    Altar'd State - SOSJ5075 [Front Desk Agent / Concierge] As a Guest Lead at Altar'd State, you'll: Lead and support management by directing activities required to achieve all store goals; Ensure attainment of sales and inventory shortage goals; Implement merchandise presentation, restocking and recovery to maximize productivity; Consistently meet or exceed...