Patient Services Rep I Onsite

4 weeks ago


Phoenix, United States Neighborhood Outreach Access to Health Full time

Neighborhood Outreach Access to Health (NOAH) is looking for talented healthcare team members to step into our culturally diverse health centers From Scottsdale to Glendale, NOAH provides affordable, high-quality healthcare services. Serving over 40,000 neighbors, our model of care places patients needs at the center of attention as we deliver comprehensive health services including medical, dental, behavioral health, nutrition, prenatal care, preventive health, eligibility assistance and health education programs.

Job Summary:
Acts as first point of contact to all patients who contact the Patient Engagement Center (PEC). Primary role is to optimize registration, appointment scheduling and support in-network referrals. Organizes and facilitates clerical administrative duties of PEC. Performs a variety of cross-functional clerical and patient support duties to include telephone registration, scheduling clerical administrative duties and/or data entry duties as they relate to department.

Duties/Responsibilities:

- Contacts/greets and communicates with patients as first point of contact. Responsible for answering telephone calls, retrieving and responding to voice mail messages. Schedule appointments in EMR in alignment with scheduling guidelines based on patient convenience, location and insurance plans. Will also facilitate insurance verification. Facilitate in-network transfers as needed.
- Recommend next best actions or cross promotional opportunities to patients to educate on appropriate additional services or health education campaigns.
- Document and provide feedback from callers to the appropriate parties for follow-up and/or resolution. Elevate voice of patient opportunities to Trainers and Supervisors for implementation in training and/or centralized knowledgebase.
- Assist patients in enrolling and increase customer utilization of My Chart App (EPIC EMR).
- Performs other duties as assigned.

NOAH requires all new hires to have received the first dose of a COVID-19 vaccine before their start date and be scheduled for their second dose. New hires who choose to receive the Johnson & Johnson vaccine only need one dose to fulfill this requirement. Reasonable accommodations will be considered.

**Qualifications**:
Education and Experience:
Required:

- 1 year of contact center experience with focus in customer service

Preferred:

- High School Diploma or GED
- Basic knowledge of insurance plans and requirements
- Knowledge of physician specialties and hospital services offered
- Knowledge of medical terminology
- Knowledge of HIPPA/Privacy Practices
- Bilingual in Spanish (Conversation)

Benefits are available for both full-time and part-time employees

Benefits include:

- Medical Coverage
- Prescription Drug Coverage
- Dental Coverage
- Vision Plans
- Tuition Reimbursement Program
- Paid Time Off (PTO)
- Paid Holidays
- Retirement 403(b) plus company match
- Pet Insurance

Other Requirements:

- New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).

Pay: $16.83 - $27.99 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- 403(b)
- 403(b) matching
- Dental insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Pet insurance
- Tuition reimbursement
- Vision insurance
- Work from home

Healthcare setting:

- Clinic

Schedule:

- Day shift
- Monday to Friday

Work Location: In person



  • Phoenix, United States Pathology Billing Services Full time

    **This position is fully in office Mon - Fri 7:00 am - 4:30 pm (Transitioning to hybrid schedules soon)** **Located in North Phoenix - **1929 W Lone Cactus Dr., Phoenix, AZ 85027** **JOB SUMMARY**: The Patient Account Rep. Level I provides comprehensive advanced collection activity support to Pathology Billing Services, LLC, to enhance the liquidation of...


  • Phoenix, United States Pathology Billing Services Full time

    **This position is fully in office Monday - Friday 7:00 am - 4:30 pm (Transitioning to hybrid schedules soon)** **Located in North Phoenix - 1929 W Lone Cactus Dr., Phoenix, AZ 85027** **JOB SUMMARY**: **Must have the following experience with**: - Must have experience working medical denials and submitting 1st level appeals. - Must have basic knowledge...


  • Phoenix, United States Pathology Billing Services Full time

    Job DescriptionJob DescriptionThis position is fully in office Mon- Fri 7:00 am - 4:30 pm (Transitioning to hybrid schedules soon) Located in North Phoenix - 1929 W Lone Cactus Dr., Phoenix, AZ 85027JOB SUMMARY:The Patient Account Rep. Level I provides comprehensive advanced collection activity support to Pathology Billing Services, LLC, to enhance the...


  • Phoenix, United States Waste Management Full time

    ** CE Customer Service Rep I** **** New **Get your degree for free with WMs new education benefit: Your Tomorrow.** If youre a benefits-eligible team member, WM will pay 100% of your tuition up front for 135+ business, technology, science, and mathematics bachelors degrees - plus professional certificates. WM will also pay 100% of your tuition for high...


  • Phoenix, United States Centauri Health Solutions Inc Full time

    Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics,...


  • Phoenix, United States Neighborhood Outreach Access To Health Full time

    Neighborhood Outreach Access to Health (NOAH) is looking for talented healthcare team members to step into our culturally diverse health centers! From Scottsdale to Glendale, NOAH provides affordable, high-quality healthcare services. Serving over 40,000 neighbors, our model of care places patients' needs at the center of attention as we deliver...


  • Phoenix, United States Neighborhood Outreach Access to Health (NOAH) Full time

    Neighborhood Outreach Access to Health (NOAH) is looking for talented healthcare team members to step into our culturally diverse health centers! From Scottsdale to Glendale, NOAH provides affordable, high-quality healthcare services. Serving over 40,000 neighbors, our model of care places patients needs at the center of attention as we deliver comprehensive...


  • Phoenix, United States Neighborhood Outreach Access To Health Full time

    Neighborhood Outreach Access to Health (NOAH) is looking for talented healthcare team members to step into our culturally diverse health centers! From Scottsdale to Glendale, NOAH provides affordable, high-quality healthcare services. Serving over 40,000 neighbors, our model of care places patients' needs at the center of attention as we deliver...

  • Customer Service Rep

    2 weeks ago


    Phoenix, United States Virtual Full time

    Vaco Phoenix is looking for Customer Service Rep with Manufacturing or Aerospace industry experience. This role sits onsite and pays $20-$23/hour in the North Phoenix area.    Job Description: Under general supervision, the employee handles all tasks related to customer service and sales in a courteous, empathetic, and professional manner. Uses independent...

  • Customer Service Rep

    1 month ago


    Phoenix, United States Pristine Auction Full time

    **Customer Service Rep** Customer Service Phoenix, Arizona Department **Customer Service** Minimum Experience **Mid-level** Compensation **Based on experience** **Customer Service Representative** Customer Service is expanding and seeking representatives who loves a challenge, are interested in continuing to grow with Pristine Auction, and have a strong...


  • Phoenix, United States Pathology Billing Services Full time

    **This position is fully in office Mon - Fri 7:00 am - 4:30 pm ((Transitioning to hybrid schedules soon)** **Located in North Phoenix - 1929 W Lone Cactus Dr., Phoenix, AZ 85027** **JOB SUMMARY**: **Must have the following experience with**: - Must have experience working medical denials and submitting 1st and 2nd level appeals. - Must have strong...

  • Customer Service Rep

    1 month ago


    Phoenix, United States CapLeo Global Full time

    Job Title: Customer Service Rep Location : Phoenix, AZ 85034 Shift: 8:30 AM to 5 PM M-F Duration: 4 Month +Job Description: As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location. This will include following...

  • Customer Service Rep

    2 weeks ago


    Phoenix, United States Global Pharma Tek Full time

    Job Title: Customer Service Rep Location : Phoenix, AZ 85034 Shift: 8:30 AM to 5 PM M-F Duration: 4 Month +Job Description: As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location. This will include following...

  • Clinical Specialist

    1 month ago


    Phoenix, United States Rep-Lite Full time

    Calling all registered nurses with expertise in the operating room and / or urology: this opportunity is tailored for you. Apply now!About Us: We are a leading innovator in urological medical devices, dedicated to enhancing the well-being of men with an enlarged prostate through cutting-edge minimally invasive treatment options. We are seeking passionate and...

  • Clinical Specialist

    1 month ago


    Phoenix, United States Rep-Lite Full time

    Job DescriptionJob DescriptionCalling all registered nurses with expertise in the operating room and / or urology: this opportunity is tailored for you. Apply now!About Us: We are a leading innovator in urological medical devices, dedicated to enhancing the well-being of men with an enlarged prostate through cutting-edge minimally invasive treatment options....

  • Clinical Specialist

    4 weeks ago


    Phoenix, United States Rep-Lite Full time

    Job DescriptionJob DescriptionCalling all registered nurses with expertise in the operating room and / or urology: this opportunity is tailored for you. Apply now!About Us: We are a leading innovator in urological medical devices, dedicated to enhancing the well-being of men with an enlarged prostate through cutting-edge minimally invasive treatment options....

  • Merchandise Rep

    1 month ago


    Phoenix, United States Signature Retail Services, Inc. Full time

    Are you looking for a way to earn consistent additional income? If you're looking for an exciting opportunity where you can showcase your creativity and organizational skills, then look no further! We have a fantastic **part-time Merchandise Rep** position available at Signature Retail Services. The expected pay for this position is **$16 - $18/hour**,...


  • Phoenix, United States TEKsystems Full time

    Join a Growing Healthcare Contact Center here in the Valley! Healthcare Customer Service Rep Job Description: Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management Comfortable...


  • Phoenix, Arizona, United States CorVel Corporation Full time

    You can make a difference. CorVel is looking to hire a Bi-Lingual Call Center Intake Representatives who want to make a difference to others. When someone is injured on the job, you are the first person they will speak with. Your responsibility is to listen, gather information from either the injured worker, employer or someone close to the situation then...

  • Customer Service Rep

    1 month ago


    Phoenix, United States SA Technologies Inc Full time

    Job Description Role : Customer Service Rep 4-1206 Estimated Duration : 6+ months Location: Phoenix, AZ (hybrid) Req#: 1109 Position Description Responsible for opening, reviewing and sorting incoming correspondence, responding to email requests from internal and external customers. This role will be trained to set up payment arrangements, fiduciaries, data...