Pt Experience Training Spec-scmg

3 weeks ago

San Diego, United States Sharp Healthcare Full time

[Bachelor's Degree
**Hours**:
**Shift Start Time**:
8:30 AM
**Shift End Time**:
5 PM

**AWS Hours Requirement**:
8/40 - 8 Hour Shift

**Additional Shift Information**:
**Weekend Requirements**:
Not Specified

**On-Call Required**:
No

**Hourly Pay Range (Minimum - Midpoint - Maximum)**:
$33.946 - $43.802 - $53.657

**What You Will Do**
To enhance and sustain the overall patient experience within Sharp Community Medical Group. The Patient Experience Training Developer, will be responsible for designing, developing, and implementing comprehensive training programs aimed at empowering healthcare staff to deliver exceptional patient care with a focus on empathy, communication, and compassionate service.

**Required Qualifications**
- Bachelor's Degree in Healthcare Administration, Business Administration, adult education or any relevant field of study.
- 5 Years Experience as a trainer, preferably in a healthcare setting.

**Essential Functions**
- Communication
Serves as lead developer and editor of communication materials and content for the SCMG Patient Experience Training. Ensures content is concise, grammatically correct and consistent in format with standards.
Collaborates with SCMG Marketing and Communications Manager to establish and support format and content standards that represent SCMG in a consistent and professional way.
Communicates information and ideas verbally and in writing so others will understand.
Listens to and understands information and ideas presented through spoken words and sentences.
Reads and understands information and ideas presented in writing.
Ensures all pertinent information is provided to the training team through meetings and other forms of formal and informal communication.
Communicates status, targets, activities and issues among SCMG and other Sharp Healthcare staff. Reports status on a regular basis to SCMG management to ensure understanding, agreement and attainment of project and department goals.
Documents and maintains outstanding task and issues lists. Keeps manager informed through status and activity reports, as requested.
- Customer Service

Responds to requests for information, modifications and assistance to ensure users are satisfied.
Presents information regarding SCMG Patient Experience training requirements and offerings to customers.
Utilizes collaborative practice to communicate customers' needs with the SCMG team. Seeks workable solutions.
Provides guidance, teaching and training for end users through the post-implementation and/or operational phases of implementation. Serves as an on-going consultant liaison.
- Initiative and Teamwork
Maintains active relationships with all customers by continuously assessing needs, preferences and levels of satisfaction with training curriculum.
Positively mentors and coaches other patient experience team members, SCMG staff and physicians. Works with leadership to develop and execute developmental plans for Patient Experience Team Members, as necessary.
Facilitates sharing of information and knowledge amongst team members.
Assists Patient Experience leadership with balancing workload assignments of Patient Experience Team members and assist coworkers with tasks.
Leads the training team in the smooth implementation of new and existing procedures.
Represents SCMG in a positive, professional and competent manner.
Demonstrates dedication to the enhancement and improvement of skills and departmental objectives.
- Training Coordination
Leads development of mandatory onboarding and ongoing patient experience training curriculum.
Evaluate and identify appropriate training software and delivery platform that ensures Patient Experience curriculum is delivered in a creative and effective ways and appropriate mediums (including but not limited to e-learning modules, workshops, role-plays, and simulations, videos, social media platforms, intranet).
Assesses training needs for new and existing SCMG staff and physicians.
Create training materials to equip healthcare staff with the skills to handle challenging patient situations and effectively resolve complaints, turning negative experiences into positive ones.
Develop training modules that emphasize patient-centered care principles, focusing on individualized care plans, shared decision-making, and patient engagement in their healthcare journey.
Design training content to enhance staff communication skills, active listening, and empathy, ensuring that patients feel heard, understood, and valued throughout their healthcare journey.
Adheres to budgeting, standards, space and device planning to ensure effective training and education.
Ensures that an effective scheduling system is set up and maintained to coordinate resources such as participants, trainers, training rooms and equipment.
Ensures that training is customer focused and based on the needs identified by SCMG physicians' practices and other customers.
Establishes training materials and other tools that support educational o

  • Customer Experience Spec

    2 weeks ago

    San Diego, United States Finance of America Full time

    ** Customer Experience Spec** **Job Category****:** Operations **Requisition Number****:** CUSTO004214 Showing 1 location **Job Details** **Description** Assists customers with questions, requests and concerns on the phone and via email. Analyzes customer information for understanding in order to be able to provide a positive customer experience. Follows...

  • Pt Spec I-srs Full-time

    1 week ago

    San Diego, United States Sharp Healthcare Full time

    [California Licensed Physical Therapist (PT) - CA Physical Therapy Board; AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association **Hours**: **Shift Start Time**: Variable **Shift End Time**: Variable **AWS Hours Requirement**: 10/40 - 10 Hour Shift **Additional Shift Information**: **Weekend Requirements**: As...

  • Financial Analyst

    2 days ago

    San Diego, United States Sharp Healthcare Full time

    [Bachelor's Degree **Hours**: **Shift Start Time**: 8 AM **Shift End Time**: 5 PM **AWS Hours Requirement**: 8/40 - 8 Hour Shift **Additional Shift Information**: **Weekend Requirements**: No Weekends **On-Call Required**: No **Hourly Pay Range (Minimum - Midpoint - Maximum)**: $40.421 - $52.157 - $63.892 **What You Will Do** Under the direction of the...

  • Spec 1, Environmental Health and Safety

    2 weeks ago

    San Diego, United States CodeForce Full time

    Career Opportunity: Job Title: Spec 1, Environmental Health and Safety About CodeForce 360 Making a career choice is amongst the most critical choices one can make, and it's important for the choice to be calculated with factors such as a company's run of success since its inception and more. But, when you come across a company that has reputation proven...

  • loan documentation spec

    2 weeks ago

    San Diego, United States Randstad Full time

    loan documentation spec. san diego , california posted 3 days ago job details summary $24.70 - $24.71 per hour temporary bachelor degree category management occupations referenceAB_4536049 job details Hey Are you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a...

  • Access Service Representative-pt Focus-patient

    2 weeks ago

    San Diego, United States Sharp Healthcare Full time

    [H.S. Diploma or Equivalent **Hours**: **Shift Start Time**: Variable **Shift End Time**: Variable **AWS Hours Requirement**: 8/40 - 8 Hour Shift **Additional Shift Information**: **Weekend Requirements**: As Needed **On-Call Required**: No **Hourly Pay Range (Minimum - Midpoint - Maximum)**: $21.000 - $25.922 - $31.106 **What You Will Do** Coordinates...

  • Access Service Representative-pt Focus-srn Float

    2 weeks ago

    San Diego, United States Sharp Healthcare Full time

    [H.S. Diploma or Equivalent **Hours**: **Shift Start Time**: Variable **Shift End Time**: Variable **AWS Hours Requirement**: 8/40 - 8 Hour Shift **Additional Shift Information**: **Weekend Requirements**: Every Other **On-Call Required**: No **Hourly Pay Range (Minimum - Midpoint - Maximum)**: $23.100 - $28.514 - $34.217 **What You Will...

  • Fellowship Training Program Coordinator

    7 days ago

    San Diego, United States UC San Diego Health Full time

    Payroll Title: - HEALTH PROFNS EDUC SPEC 2 CX - Department: - MEDICINE / Gastroenterology & Hepatology - Hiring Pay Scale - $27.16 - $36.93 / Hour - Worksite: - East Campus Medical Center (Alvarado Road) - Appointment Type: - Career - Appointment Percent: - 100% - Union: - Uncovered - Total Openings: - 1 - Work Schedule: - Days, 8 hrs/day,...

  • Travel PT in California

    2 days ago

    San Diego, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with Barton Healthcare Staffing to find a qualified PT in California!About The PositionSeize a fulfilling opportunity as a travel Physical Therapist (PT) working at a hospital in California starting in late April 2024. The schedule is flexible, offering 5 days a week, 8-hour shifts, either Monday-Friday or Tuesday-Saturday....

  • Travel PT

    2 days ago

    San Diego, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with Infojini Healthcare to find a qualified PT in West Hills, California, 91307!Pay Information$2,459 per weekAbout The PositionID: 48854860 Shift: 08:30-16:30 Description: RequiredCA PT License Required at the time of submission.Outpatient experienceData Collection: Unit Information: (insert name) Location: UCLA West Valley...

  • Travel PT

    6 days ago

    San Diego, United States Core Medical Group Full time

    Client in CA seeking PT (Physical Therapist) (PT) to work Days There's plenty to see and do in California.You won't be disappointed! Indoor or outdoor, you'll be hard pressed to find a sport that doesn't exist in California. From the most adventurous to the most relaxing. Ride a roller coaster at the beach or a steam train through the redwoods. View...

  • Travel PT

    2 days ago

    San Diego, United States Core Medical Group Full time

    Client in CA seeking Travel - PT (77700) 8:30AM-5:00PM / 16 Weeks (PT) to work 08:30-17:00 There's plenty to see and do in California.You won't be disappointed! Indoor or outdoor, you'll be hard pressed to find a sport that doesn't exist in California. From the most adventurous to the most relaxing. Ride a roller coaster at the beach or a steam train...

  • Travel PT

    2 days ago

    San Diego, United States Core Medical Group Full time

    Client in CA seeking PT Mixed Setting-Contract (PT) to work Hours Per Shift: 08, Shift Start Time: 08:00 AM, Shift Notes: 8/D M-F There's plenty to see and do in California.You won't be disappointed! Indoor or outdoor, you'll be hard pressed to find a sport that doesn't exist in California. From the most adventurous to the most relaxing. Ride a roller...

  • Travel PT

    2 days ago

    San Diego, United States Core Medical Group Full time

    Client in CA seeking PT PT (PT) to work 8.00 hr - AM Shift There's plenty to see and do in California.You won't be disappointed! Indoor or outdoor, you'll be hard pressed to find a sport that doesn't exist in California. From the most adventurous to the most relaxing. Ride a roller coaster at the beach or a steam train through the redwoods. View exotic...

  • Travel PT in California

    2 days ago

    San Diego, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with Barton Healthcare Staffing to find a qualified PT in California!About The PositionBarton has an urgent opening for a licensed Physical Therapist (PT) at a California skilled nursing facility. This temporary travel position offers 40 hours per week (Monday through Friday) with a potential 26-week assignment starting as...

  • Developmental Specialist I or Ii

    2 weeks ago

    San Diego, United States Rady Children's Hospital-San Diego Full time

    **This is a casual position with an end date of 06/30/2026** **JOB SUMMARY (Dev. Spec.I)**: Under general supervision, provides clinical services (screening, assessment, treatment planning, and/or intervention support) for children. Provides educational information to patients, parents and families regarding their child's developmental needs. Responds...

  • Travel PT

    7 days ago

    San Diego, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with CompHealth to find a qualified PT in California!Pay Information$23 to $78 per hourAbout The PositionWe need a PT in California! Reach out today for more information!16 weekAdult IP experience preferredSNF experience acceptedPT/PT Team OpportunityMay startWe provide complimentary housing and travelWe arrange and cover costs...

  • Travel PT

    7 days ago

    San Diego, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with Core Medical Group to find a qualified PT in Oakland, California, 94609!Pay Information$2,400 per weekAbout The Position Client in CA seeking PT Inpatient Rehab Therapy/Rehabilitation (PT) to work Day 5x8-Hour (08:30 - 17:00) There's plenty to see and do in California.You won't be disappointed! Indoor or outdoor,...

  • Travel PT

    7 days ago

    San Diego, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with Core Medical Group to find a qualified PT in Perris, California, 92571!Pay Information$2,040 per weekAbout The Position Client in CA seeking LPNT Rehab (Cortes) - Travel: Physical Therapist (PT) - RSH Riverside - Perris, CA (PT) to work Weekends There's plenty to see and do in California.You won't be disappointed!...

  • Travel PT

    2 days ago

    San Diego, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with Core Medical Group to find a qualified PT in Fairfield, California, 94533!Pay Information$2,350 per weekAbout The Position Client in CA seeking PT Mixed Setting-Contract (PT) to work Hours Per Shift: 08, Shift Start Time: 08:00 AM, Shift Notes: 8/D M-F There's plenty to see and do in California.You won't be...