Guest Service Agent

4 days ago

Cape Canaveral, United States ValorHospitality Full time

**HOLIDAY INN EXPRESS **:**The new Holiday Inn Express Cape Canaveral is here Situated just minutes away from the beach, cruise ports, and Kennedy Space Center, the hotel's location offers unparalleled convenience. Enjoy spacious rooms, meticulously designed with comfort in mind. Sink into plush beds, unwind in a cozy sitting area, and enjoy modern amenities like 50-inch flat-screen HDTVs and complimentary Wi-Fi. Whether a beach lover, an adventure seeker, or a space enthusiast, the hotel's prime location makes it easy to explore all the incredible attractions Cape Canaveral has to offer.**

**Guests enjoy relaxing and recharging in the large outdoor pool area, complete with a refreshing splash zone, relaxing poolside cabanas, and fun for all. Enjoy a free hot breakfast to start every day and end the day with fantastic views of rockets headed to space.**

**If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for the beach and the Florida way of life, this could be the perfect home for you Are you passionate and creative with a desire to grow? Let's talk Click **here **to learn more about what makes the Holiday Inn Express Cape Canaveral a one-of-a-kind experience in beautiful Cape Canaveral.**

**NOW HIRING**

**Position**:Guest Services Agent**:
**Reports To**:Guest Services Manager, Rooms Director**:
NOW HIRING

Join our team at the brand-new Holiday Inn Express Hotel, Cape Canaveral, Fl

We are now hiring a Guest Service Agent who enjoys making our guests experience excellent. If you think you bring the ideal blend of skills, know-how and a bold attitude, and want to be rewarded for high-performance, this could be the perfect job for you

**POSITION PROFILE**:
Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

**ESSENTIAL JOB FUNCTION**:

- Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
- Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
- Pre-register, block reservations and take same day reservations and when necessary, future reservations following hotel rate structures, discounts, and sell strategies.
- Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
- Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
- Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
- Manage phone activity including providing general knowledge to callers.
- Cancel room reservations according to procedures.
- Walk customers in a professional and courteous manner according to procedures.
- Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

**Be a part of something bigger. Join a family. Become a Hotelitarian We're hotel people -Hotelitarians
- a team of curious, courageous thinkers and doers dedicated to helping one another thrive. At Valor, our relationships with our guests are emotional and our relationships with our Hotelitarians are cultural. At Valor, we are Reimagining Hospitality with PRIDE, by being Passionate, Real, Inspiring, Dynamic and Excellent. Since 2012, Valor has reimagined hospitality, with our feet on the ground, our sleeves rolled up and our eyes on the details. People are at the heart of what we do. And not just any people; people who value and believe that they can make an impact regardless of how tall the task. We are obsessive about hospitality, we take accountability and initiative, we value one another, we listen and we make bold & ambitious decisions. Does this sound like you? Join our growing, global team and learn what it means to be part of Valor #INDcape**:
**BENEFITS PACKAGE**:

- Competitive Salary
- Daily Pay
- Team Member Hotel Discount Program
- Uniforms Provided for most positions
- Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
- Paid PTO
- 401k with employer match
- Food and Beverage Discounts
- Tuition Reimbursement

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