Operations Manager

2 weeks ago

South Gate, United States Alliance Laundry System Full time

Overview:

- The Operations Manager is responsible for managing the daily activities of the organization’s operations functions. The Operations Manager should be focused on administering recurring or daily functions or processes necessary for business execution and identifies opportunities for improvement or efficiencies. Additionally, the Operations Manager should partner with the other business managers and corresponding leader to develop and implement strategies meant to assist the business in meeting its critical goals and objectives in the most efficient manner possible.**Responsibilities**:

- Manage staff relations including; mentoring, training, and issuance of discipline. Develops, and implements office policies and procedures aligning with company standards. Assist the the onboarding of new employees.
- Maintains constant communication with management, staff, and vendors to ensure proper operations of the organization. Handles customer inquiries and addresses any discrepancies.
- Develop, implement, and maintain quality assurance protocols.
- Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity.
- Actively pursue strategic and operational objectives
- Ensure operational activities remain on time and within a defined budget.
- Oversee accounts payable and accounts receivable departments.
- Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
- Partner with cross-functional support teams in improving the proprietary tools and systems.
- Work closely with legal and safety departments to make sure activities remain compliant.
- Oversee materials and inventory management.
- Conduct budget reviews and report cost plans to upper management.
- Conducting performance reviews and positively motivating direct reports.
- Works effectively in collaboration with other managers.

Qualifications:
**Education & Experience**:

- Bachelor’s degree in business, Operations Management, or related field preferred
- 6+ years of work experience in sales or account management related field with proven track record of budget development and implementation.
- Equivalent combination of education, training, and experience will be considered.
- Working knowledge of management software programs including Praxedo, QuickBooks, and SAP strongly preferred.
- Proficient computer skills including using Microsoft Office Suite.

**Skills and Abilities**:

- Sales and business acumen; Ability to grasp understanding of business models and key drivers
quickly; Ability to delegate responsibilities while maintaining organizational control of daily operations and customer service.
- Strong analytical skills: able to gather and analyze large amounts of data, identify goals, explore, and select solutions, evaluate results, implement change, and report activities to upper management.
- Strong diplomacy skills; Ability to handle conflict management and business negotiation processes; Ability to partner and form strong working relationships fostering a problem-solving approach.
- Leadership skills: demonstrates trust and respect for others, looks for ways to build positive relationships on the work team, able to communicate expectations and coach and develop employees for success.
- Solid organizational skills; Ability to self-manage workload and multiple projects simultaneously while managing and meeting tight deadlines; Ability to coach, manage and conduct training of diverse team members and their projects.
- Excellent written, verbal, and interpersonal communication skills; Communicate effectively and professionally across all levels of the organization and external stakeholders; Confidence in creating and delivering presentations to internal and external customers.
- Strong work ethic; Self-starter, demonstrating a proactive approach, self-initiative, and tenacity. Resilient; Able to confidently navigate ambiguity and change.

**Travel**:

- ** **Ability to travel as needed while working within their assigned territory to visit customers. Position may travel to other Alliance Distribution locations and offices for training.

**Standard and Physical Requirements**:

- Position involves sitting for prolonged periods, standing, manual dexterity, stooping, and bending.
- Position requires the ability to lift, carry, push, and pull up to 50 lbs. occasionally. For greater weight items assistive devices will be provided.
- Must have a valid driver’s license. A company vehicle may be provided.
- Must have a clean Motor Vehicle Record.

**Alliance Team Members Demonstrate DRIVE**:

- **Dedicated**: Follows through on commitments. Strong say/do.
- ** Respectful**: Acts with integrity and values diverse perspective.
- **Innovative**: Always looking for a better way; leads change.
- ** Versatile**: Adapts quickly to changing circumstances. Demonstrates

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