Technical Writer

2 weeks ago

Raleigh, United States omega solutions inc Full time

Raleigh, NC

**The IT Trainer/Technical Writer is tasked with documentation of training materials in support of the DIT transition to ServiceNow and the procedural documentation of Standard Pre-Approved Changes (SPACs). The IT Trainer/Technical Writer will help facilitate the collection of all training requirements and ensure that they can be transitioned to the DIT Learning Management System (LMS). The IT Trainer/Technical Writer will also track and report on the status of training and procedural documentation to all appropriate business stakeholders. In support of these activities, the IT Trainer/Technical Writer will need to coordinate with multiple service teams from the various areas of the agency to provide training, review documentation, distribute information and resolve questions.**

**Core Job Functions**
- **Understanding of the IT Infrastructure Library (ITIL) IT Service Management lifecycle.**
- **Understanding of ServiceNow ITIL platform**
- **Understanding of technical documentation requirements for Hosting, Network, Enterprise Applications, etc.**
- **Understanding Learning Management Systems (LMS)**
- **Prepare recorded training to be stored on the LMS.**
- **Prepare training and documentation for reviews with business stakeholders.**
- **Operate office machinery (i.e., computer, copy machine, fax machine).**
- **Perform miscellaneous data entry and document preparation in support of other departments.**
- **Perform other related duties as assigned.**
- **Adhere to company standards and maintains compliance with all policies and procedures.**

**IT Trainer/Technical Writer Requirements and Qualifications**
- **Ability to read, analyze and interpret complex technical requirements. Familiarity with the IT Infrastructure Library and IT Service Management knowledge are experience highly preferred.**
- **Excellent analytical and time-management skills.**
- **Two years previous experience as an IT Trainer with experience in technical writing or related field.**
- **Basic mathematical skills, including the ability to calculate percentages.**
- **Solid verbal and written communication skills with the ability to communicate at all levels.**
- **Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).**
- **Ability to take initiative, multi-task, prioritize, manage time efficient and effectively adapt to changes.**
- **Strict adherence to DIT guidelines, compliance laws, and legal requirements**

**License(s) & Certifications**

**An ITIL v3 2011 Foundations or advanced certifications is highly preferred

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