Implementation Technician

1 week ago


Houston, United States Absolute POS Full time

Absolute POS is seeking individuals looking to blend their restaurant management experience and technical know how together. The implementation technician is a hybrid role. Employees work a mixture of onsite and remote Service Appointments to support restaurants with their Point of Sale system. Onsite work is assigned as the priority and remote jobs are assigned as backfill. Travel may be requested from time to time. The majority of these Service Appointments are installations, trainings and go-live support for restaurants.

At APOS, we strive to deliver elevated technical support with an emphasis on customer service, all whilst focusing on the development of our employees and providing them a work/life balance that is difficult to find in the restaurant industry. We strive to create employment that lasts, which is evident in our voluntary retention rate of 97%. **This is a full-time position as a w2 employee**, not a contracted 1099 position.

**Responsibilities**:

- Learn the Toast POS system and become a product expert
- Install/Configure Toast hardware including tablets, printers and other peripherals
- Design and install wired / WiFi networks for customer locations
- Test/Troubleshoot unknown managed networks
- Run training sessions with front of house, back of house and restaurant management
- Maintain and document implementation plans and network diagrams
- Provide on-site and remote support to client locations when needed
- Bilingual in Spanish or Mandarin (not required)
- Hospitality background
- Restaurant management background
- Super customer service skills
- Knowledge of restaurant menu structure
- Excellent communication skills
- Highly self-motivated
- Ability to problem solve/troubleshoot in a timely manner
- Adaptability and strong work ethic
- Demonstrates attention to detail and strong organization skills
- Practical wired / WiFi networking and troubleshooting experience
- Restaurant POS experience required

*Benefits
- On the Job Training
- Health Insurance
- Vision
- Dental
- Unlimited Paid Time Off
- Full-time per hour basis with overtime available.
- Predominantly weekday schedule with optional weekends when available.
- Predominantly 8am-6pm schedule window.

Pay: From $24.00 per hour

Expected hours: 35 - 50 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Paid training
- Vision insurance

Work setting:

- In-person

Application Question(s):

- Do you have reliable transportation?
- Do you currently have internet at your home address?

License/Certification:

- Driver's License (required)

Ability to Commute:

- Houston, TX (required)

Work Location: In person


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