Liaison-patient/visitor

1 month ago

Franklin, United States Ascension Full time

We Are Hiring:

- **
Department**:Patient Services
- ** Schedule**:PRN, Days
- ** Hospital**:Ascension Franklin
- ** Location**:Franklin, WI

What You Will Do:
Act as a liaison between guests, staff and patients to respond to patient and guest information inquiries.
- Receive, screen, route and/or respond to all incoming inquiries for information, directions or concerns.
- Receive guest suggestions and complaints and escalates through proper channels.
- Provide patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
- Identify and report issues of safety and maintenance.
- Assist in improving patient satisfaction while keeping volunteer office management informed of potential problems.
- Anticipate family's needs and resolves issues before they become major source of concern.

What You Will Need:
Licensure/Certification/Registration:

- BLS Provider. American Heart Association or American Red Cross accepted, preferred.

**Education**:

- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Note: Required professional licensure/certification can be used in lieu of education or experience,
if applicable.

Additional Preferences:
No additional preferences.

Why Join Our Team:
Ascension Wisconsin has been providing rewarding careers to healthcare professionals since 1848. Operating 17 hospital campuses and over 100 related healthcare facilities from Racine to Appleton, you will find opportunities that allow you to create a career path you love, all while delivering compassionate, personalized care to the communities we serve.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer:
Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Pay Non-Discrimination Notice

**Benefits**:
Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your communitySalary Description: From $15.00 an hour

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