General Manager

2 weeks ago

Flagstaff, United States Mountain Sports Flagstaff Full time

**About Mountain Sports Flagstaff**

The Mountain Sports community embraces the casual, local lifestyle, offering exceptional hospitality to our customers while prioritizing our commitment to the environment. As the sole Patagonia shop in the region, we proudly support their 1% for the Planet program, granting 1% of all sales to local conservation and environmental education organizations. Thanks to our loyal customers, we've invested over $275,000 back into the Flagstaff community

Lisa Lamberson, carrying on the traditions and passions of her family, now serves as the owner of Mountain Sports. From her diverse background, including experiences as a youth camp counselor, lobster fisherwoman, river rafter, and elementary school teacher, Lisa brings a wealth of knowledge and enthusiasm to the business. Founded in 1973 by Lisa's father, Mark, and her Uncle Bruce, Mountain Sports embodies a love of adventure that continues to thrive today, 50 years later. Our store serves as both a retail space and a welcoming community hub in historic downtown Flagstaff.

**Position Summary**

As the General Manager, you recruit, coordinate, motivate, and lead the team of Mountain Sports Flagstaff. You maintain the store as a hub for "Local. Life. Style." and promote Patagonia's mission of "We're in business to save our home planet." You act as an ambassador for Mountain Sports Flagstaff in our community and beyond, ensuring that our hospitality for every customer experience is best-in-class: consistent, authentic, and engaging. You lead by example and inspire your team, both in the store and in the community. You identify the priorities of each day and delegate necessary tasks to the Retail Team Coordinator and Sales Team. Ultimately, as the General Manager, you are responsible for all aspects of the store. Join us in our mission to enrich lives, protect the planet, and create unforgettable experiences for our customers. Together, we can make a positive impact that extends far beyond the trails we tread and the mountains we climb.

**Position Responsibilities**
- **Staff Management**_
- Instill in our employees the importance of Unreasonable Hospitality: Upholding our commitment to providing exceptional customer service by setting high standards for the entire team. Train, mentor, and motivate staff to exceed customer expectations at every touchpoint, from initial inquiries to post-purchase support. Foster a culture of genuine care and empathy, ensuring every customer feels valued and appreciated.
- Adhere to Operational Excellence: Oversee day-to-day operations of the Flagstaff store, including inventory management, sales forecasting, and financial performance. Implement strategies to optimize efficiency, minimize waste, and maximize profitability while maintaining our commitment to sustainability and ethical business practices.
- Be an accessible, transparent, and supportive leader.
- Work with staff to create and maintain a clean, organized, attractive, dynamic shopping environment and experience.
- Recruit and hire people who are passionate about Flagstaff, the outdoors and the preservation of our home planet.
- Reward staff with responsibility and create a team environment in which all employees feel supported.
- Oversee ongoing staff education and training.
- Be willing to cover shifts when employees call out due to sickness or personal problems.
- Develop staff schedules and ensure open lines of communication with all team members about future staffing opportunities.
- Hold trimester staff meetings.
- Have the ability and availability to work both opening and closing shifts on the sales floor.
- Maintain thorough knowledge of all store policies and procedures.
- Assign projects/tasks to staff as needed.
- **Sales, Inventory & Purchasing**_
- Set sales performance standards, provide ongoing support and feedback in weekly meetings, and conduct annual performance reviews for all staff.
- Work with the ownership team to understand and set mutually agreed-upon goals around the financial aspects of our specialty outdoor store.
- Prepare weekly sales numbers and time clock/work hour verification for all staff.
- Have a keen eye for the look and feel of your store and understand that powerful visual merchandising, good habits, store cleanliness, and maintenance all support a strong business.
- Collaborate with the MSF President and Social Media Coordinator for outreach, including website and social media presence.
- Develop innovative strategies for bringing in new customers.
- Work with buyers to ensure the shop is stocked with customer requests, popular and unique apparel, and items for maximum profitability.
- **Future Planning**_
- Provide regular updates of ongoing training for staff to ownership.
- Serve as the external face of Mountain Sports Flagstaff in the community. Build new relationships and partnerships among businesses and groups in Flagstaff and the surrounding area.
- Collaborate with Mountain Sports Flagsta

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