Patient Service Rep

2 weeks ago

South Bend, United States Beacon Health System Full time

Reports to the Director/Manager. Coordinates daily administrative activities within the Department. Performs support functions for the Director/Manager. Ensures that appropriate and accurate documentation is maintained. Facilitates communication and serves as a resource to staff and patients as appropriate.

**MISSION, VALUES and SERVICE GOALS**
- **MISSION**: We deliver outstanding care, inspire health, and connect with heart.
- **VALUES**: Trust. Respect. Integrity. Compassion.
- **SERVICE GOALS**: Personally connect. Keep everyone informed. Be on their team.

**Provides administrative support to the Director/Manager by**:

- Administering, updating and implementing, if necessary, established Departmental and Memorial Hospital policies/procedures and standards.
- Recommending new policies/procedures and practices to the Director/Manager.
- Developing, maintaining and updating the Departmental files in the hospital information systems.
- Independently gathering data and composing and preparing complex documents and reports.
- Performing diversified duties specific to the Department’s needs.
- Providing research, coordinating special projects and preparing data, reports and graphs.
- Monitoring and reporting on quality improvement indicators/activities.
- Ensuring that appropriate documentation (i.e., charts, files, correspondence, etc.) is maintained within the Department. Also assisting with the maintenance of Department documentation that is required by various regulatory agencies.
- Monitoring and maintaining adequate inventories of supplies and materials.
- Making arrangements for meetings, conferences, training sessions, health fairs, educational programs, etc. as directed.
- Performing scheduling, billing related duties and transcription as needed by the Department.

**Assists the manager with coordination of the daily general operational activities of the Department, according to established policies and procedures, by**:

- Assisting with workload assignments, staff scheduling, training and orientation of new employees, validation of employee competencies, etc. per the specific needs of the Department.
- Providing input for employee performance appraisals, as appropriate.
- Coordinating the work schedules and vacation requests of the staff in order to meet the needs of the staff and the Department, as appropriate.
- Communicating with the Director/Manager regarding any possible problems (for example, staffing or scheduling problems) in a timely manner.
- Facilitating communication and teamwork among the staff and acting as a resource for the staff. Also ensuring a smooth work flow.
- Building and maintaining effective working relationships, with internal and external contacts.
- Disseminating and sourcing information throughout the organization.
- Researching problems and providing resolution in a timely manner. Also responding to requests and complaints.
- Facilitating timely responses to inquiries or concerns and also ensuring satisfactory problem resolution.

**Performs other Functions to maintain personal competence and contribute to the overall effectiveness of the departments by**
- Attending in-services and department meetings; also participating in continuing education and attending conferences as approved.
- Ensuring that “world class” service is provided at all times.
- Ensuring that the Hospital’s policy on confidentiality is strictly followed.
- Participating on Memorial Hospital/Memorial Health System committees as requested.
- Completing other job-related duties as assigned.

**ORGANIZATIONAL RESPONSIBILITIES**:
**Associate complies with the following organizational requirements**:

- Attends and participates in department meetings and is accountable for all information shared.
- Completes mandatory education, annual competencies and department specific education within established timeframes.
- Completes annual employee health requirements within established timeframes.
- Maintains license/certification, registration in good standing throughout fiscal year.
- Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
- Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
- Adheres to regulatory agency requirements, survey process and compliance.
- Complies with established organization and department policies.
- Available to work overtime in addition to working additional or other shifts and schedules when required.

**Commitment to Beacon's six-point Operating System, referred to as The Beacon Way**:

- Leverage innovation everywhere.
- Cultivate human talent.
- Embrace performance improvement.
- Build greatness through accountability.
- Use information to improve and advance.
- Communicate clearly and continuously.

**Education and Experience**

The knowledge, skills and abilities as indicated below are normally acquired

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