Associate, Technology Support

2 weeks ago

New York, United States EQ Office Full time

**About EQ Office**

EQ Office is Blackstone’s US office portfolio company with best-in-class expertise across acquisitions, asset management, leasing, redevelopment & property operations. EQ’s focus is to create and operate inspiring workplace destinations by offering solutions that blend the best of work, home, and hospitality. Our diverse team of ~160 professionals currently operate a portfolio of over 20 million square feet for over 1,500 customers across major US markets including Atlanta, Boston, Chicago, Los Angeles, New York, San Francisco, and Seattle.

OneTeam is EQ’s Core Foundation. It's what happens when individuals collaborate across team, function, and time zone. It's that innovative idea that starts to stick when we come together under one roof; it's the desire to be part of something bigger than ourselves, striving to find greater purpose. By sharing best practices across department and region, extending impact beyond work and into our communities, and integrating our foundational principles, we ultimately do better when we operate together.

At EQ Office our culture is centered around OneTeam with the following principles
- Kindness, Respect and Trust
- Merit
- Accountability
- Integrity
- Essential Transparency
- Never be Complacent
- Work Hard and Have Fun
- **Primary Roles and Responsibilities**

We are looking for an IT Associate to work across the entire company, vetting, fixing, and escalating roadblocks that arise with our various platforms, hardware, and networks. Will interface with the Revantage Service Desk(support service provider) on escalated user issues. Cares deeply about users and employees maintaining optimum productivity and connectivity. Other duties include installing and troubleshooting hardware, software, printers, wireless devices, and operating system problems for personal computers inside the multiple environments we support. This role will be on-site 5 days per week in our office in New York City - 90 Park Avenue.

**Essential Job Functions**
- Install new and recycled PCs and various hardware upgrade components. This includes swapping old/new computers for customers in a break fix environment.
- Install, configure, and troubleshoot network components for all networked personal computers and printers for EQ Office
- Catalog all Users HW/SW in Asset management System
- Manage HW lifecycle for EQ team
- Use ServiceNow software to create, edit, update and close work order tickets and customer profiles as needed
- Work in conjunction with Revantage Service Desk specialists and other support EQ team in the resolution of customer and support issues to ensure timely distribution of knowledge and positive impact on customer satisfaction
- Coordinate disposal of all IT Endpoint related equipment
- Provide enterprise level workstation management including compatibility testing, update distribution, reporting compliance and troubleshooting
- Maintenance and advancement of desktop management services including remote control, software distribution, asset management, and virus protection services
- Maintain “SOE’s” (Start Of Employment) and “EOE’s” (End Of Employment) of user accounts and endpoints
- Other Duties as assigned**Qualifications**
- 3+ years hands-on experience with technology troubleshooting, prefer service desk background
- Bachelor's degree or equivalent work experience
- A generalist skillset or even that mindset will flourish here. It won’t matter what system you are fixing or administering, you will figure it out
- Will connect the dots on individual issues that may indicate a larger problem
- Ability to self-direct work and resolve severe issues without assistance; and escalate when needed
- System integration experience and knowledge of Microsoft Active Directory, Exchange, Office 365, MS Teams, Windows Server 20XX, Windows 7/8/10, iOS, Android, etc.
- Efficient and available to assist all local users and remote traveling users
- Up to 25% travel required, sometimes at short notice
- Excellent customer service and communication skills
- Work well with others and individually to complete projects effectively
- Ability to juggle multiple, competing priorities
- While performing the duties of this job, the employee must regularly lift and/or move up to 50 pounds
- Experience managing enterprise call queue/help desk Previous experience with site mobilization and demobilization
- Experience with ITIL service strategy

Preferred:

- Mobile device management and iPhone
- Cloud Printing
- Encryption (i.e. BitLocker) and VPN client
- CompTIA A+ Certification
- CCNA Certification

Base Salary Range: $105,000-$120,000. This represents the presently-anticipated low and high end of the Company’s base salary range for this position. Actual base salary range may vary based on various factors, including but not limited to location and experience.

Benefits: The Company provides a variety of benefits to employees, including health insurance coverage,

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