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Associate Manager

4 months ago

Deer Park, United States Express Full time

Overview:
**About Express, Inc.**

Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest. The Company operates an omnichannel platform as well as physical and online stores. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. UpWest is an apparel, accessories and home goods brand with a purpose to Provide Comfort for People & Planet.

Store Name: Deer Park Responsibilities:
**Express is **seeking** **an** **Associate Manager to **join our team**.**

The Associate Manager supports the store manager in managing store operations, recruiting, management, training and sales functions, drives productivity, compliance with company policies, and creates a great in-store shopping experience for our retail customers.

**Key Responsibilities**
- Attract, hire, develop, inspire, and retain top talent
- Support an environment, which encourages an exceptionally high level of the store morale.
- Focus all store associates on creating an environment built on team work and inspiring a “one team” mentality.
- Coach, teach, train, recognize and manage all aspects of performance and development for all store associates up to andincluding Sales Leaders, to encourage professional growth and build a bench of talent.
- Identify high performing store associates and assist in their growth.
- Develop and maximize the success of store associates to achieve sales potential and customer experience.
- Attract and hire store associates, up to and including Sales Leaders.
- Analyze the business and execute/communicate clear action plans that optimize results.
- Manage all aspects of daily store operations.
- Ensure all store associates have clarity on goals and action plans.
- Provide feedback to help support the creation of clear action plans that optimize results.
- Manage and delegate workload and ensure execution of plans and strategies across the store.
- Maintain adherence to Company Policies and ensures the safety of store associates and Customers.
- Manage merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store.
- Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations,loyalty programs and other company initiatives.
- With approval of the Store Manager, builds an effective schedule with the right associate in the right place at the right time.
- Support and develop a store environment focused on consistently delivering a great in-store customer experience.
- Resolve customer complaints to a positive outcome. Determines source of issues and takes initiative to identify and resolve.
- Lead consistent focus on delivering a great customer experience
- Create a culture of proactive customer engagement to exceed our customer’s expectations.
- Drive loyalty and credit card acquisition through an engaged store team.
- Create positive in-store experience through visual standards
- Other essential functions may occur as directed by your supervisor.

**Required Experience & Qualifications**
- Education: High School or Equivalent
- Years of Experience: 3-5 of relevant job experience
- Proficient in use of technology (iPad, registers)
- Meets defined availability criteria, including nights, weekends and non-business hours
- Meets physical requirements

**Critical Skills & Attributes**
- Previous retail experience preferred
- Proven ability to drive sales results
- Strong supervisory, communication and customer service skills
- Minimum of two years relevant experience
- Prior sales management experience

**Benefits and Compensation**

Express, Inc. offers a range of benefits to help protect full-time associate’s health and long-term financial security including:

- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.

Salary Range: $24.00 - $34.40 Closing:
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**Notification to Agencies**: Please note that Express, Inc. does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express, Inc. will not consider or approve payment to any third-p