Scheduling Coordinator

3 weeks ago


Cypress, United States HomeWell Care Services of Cypress Full time

**SUMMARY**:
**The Scheduling Coordinator is responsible for scheduling/staffing of all client service hours. This position ensures that shifts are staffed with qualified caregivers whose skill level and availability match client needs and that new assignments and/or scheduling changes are properly communicated with caregivers and clients.**

**MINIMUM QUALIFICATIONS**:

- High school graduate.
- **Scheduling experience is a MUST ** Preferably in the Health Care Industry.
- Must possess excellent written and verbal communication skills, telephone etiquette, and be able to interact effectively with persons from diverse backgrounds with a strong customer service orientation.
- Must possess exceptional organizational skills and follow-through and be comfortable utilizing various technologies and computer programs.
- Able to work under pressure and manage multiple demands simultaneously.
- Must present a positive and professional business image.
- Must pass a criminal background check.
- Professional telephone etiquette.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Schedule client shifts with eligible caregivers whose knowledge, skill and availability matches the service needs of the client.
- Communicate new assignments and/or scheduling changes to caregivers and clients.
- Maintain accurate schedules for clients
- Maintain accurate contact information and availability for caregivers
- Document events associated with Client/Caregiver
- Regularly review completed shift logs, verifying discrepancies from originally scheduled shift hours; notify Care Manager of any payroll or billing concerns.
- Monitor missed/late shift clock-ins and immediately contact the scheduled caregiver to confirm arrival at the client’s residence.
- Monitor caregiver scheduled hours for potential overtime; obtain approval from Care Manager if overtime is required
- Promptly notify Care Manager of staffing changes, scheduling issues and reported client issues.
- Provide ongoing feedback to Care Manager / HR Manager regarding status of eligible and available caregivers to ensure recruitment activities meet the agency’s scheduling needs.
- Serve as the agency liaison for caregivers, promoting a culture of engagement.
- Regularly communicate with eligible caregivers to confirm availability, desired hours, contact information and satisfaction with the agency, with increased focus during the first 90 days of employment.
- Ensure caregivers feel properly appreciated, supported and recognized.
- Work closely with Care Manager to maintain client/caregiver records and set up process for new clients.
- Answer incoming calls
- On-call Rotation some weekends

**POSITION TYPE & EXPECTED HOURS OF WORK**: Full-Time, Monday-Friday, 8:00AM-5:00PM.
- On-call Rotation some weekends

Pay: $30,000.00 - $40,000.00 per year

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed

Application Question(s):

- Are you willing and able to pass a criminal background check?

**Experience**:

- Caregiver: 1 year (required)
- Practice Managers & Administrators: 2 years (required)
- Home care: 1 year (required)

Ability to Commute:

- Cypress, TX 77429 (required)

Ability to Relocate:

- Cypress, TX 77429: Relocate before starting work (required)

Work Location: In person



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