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Franchise Training Leader

3 months ago


Whitewater, United States Toppers Pizza, Inc. Full time

At Toppers are committed to fostering a culture of continuous learning that supports growth and our strategic objectives. As we continue to grow, we are seeking a **Franchise Training Leader** to lead our training initiatives.

This position is eligible for a hybrid work schedule (2-3 days per week in office) reporting to our Corporate Headquarters in Whitewater, WI. This position also requires the ability to travel up to 20-40% of the time for new store openings and in-store training.

**Qualifications**:

- 5+ years of instructional design or training within a restaurant setting.
- Advanced in Microsoft Office Suite (Word, Excel, Outlook, Publisher, and PowerPoint) and Adobe.
- Familiarity with learning management systems (LMS).
- Proficiency in training software and multimedia tools for content development and delivery.
- Strong understanding of restaurant operations, management, and franchisee systems.
- Strategic thinker with the ability to align learning and development strategies with business goals.
- Experience in guiding leadership and project team members through a Change Management approach for implementation of new programs.
- In-depth knowledge and experience in creating procedures, materials, and training programs for a franchise system.
- Strong organizational and project management skills, advanced verbal and written communication, and a keen attention to detail.
- Ability to prioritize, organize, and manage multiple projects to achieve deadlines

**Essential Duties and Responsibilities**:

- Ensure new store openings effectiveness through training programs and learning materials.
- Review and update existing restaurant systems, equipment and operations procedures lead to the successful achievement of companywide targets and goals.
- Implement and facilitate a new Franchisee training program that ensures operational standards are met and improve scalability.
- Serve as the primary communicator of all processes and procedures with Franchisees/Store Management.
- Collaborate with various stakeholders to assess training needs, create engaging content, and facilitate impactful learning experiences for all levels of the company
- Create and deliver employee-based training curriculum that is focused on a variety of topics including but not limited to onboarding, professional skills, leadership, functional/technical skills, systems training, process training and safety/compliance training.
- Develop and facilitate innovating and engaging learning solutions of various development methods, including In-person, Virtual Instructor-Led Training, and On-Demand eLearning training.
- Develop quality learning materials (fully illustrated visual presentations, learners’ guides, job aids, role play exercises and handouts) for in-person, eLearning and video training modules.
- Achieve and maintain a level of excellence in all functions outlined in store Team Member job descriptions.
- Assist with training in safety and sanitation guidelines and procedures including but not limited to the use and proper cleaning of all equipment.
- Establish role-based competency frameworks and associated career growth roadmaps.
- Monitor and assess training program effectiveness through metrics and feedback mechanisms, adjusting as needed to ensure desired outcomes

**Minimum Qualifications/Education**:

- Must be legally eligible to work in the United States.
- Must have a valid driver’s license and meet minimum MVR requirements.

**Physical Requirements**:
Ability to meet the following physical requirements with or without reasonable accommodation:

- While performing the duties of this job, the employee is regularly required to talk or hear.
- The employee is frequently required to stand, walk, use hands to finger, handle, or feel and reach with hands and arms.
- The employee is occasionally required to sit, bend, climb or balance and stoop, kneel, crouch, crawl or twist.
- The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 50 pounds. Exertion of physical strength to push, pull, move, and lift objects up to 50 pounds from one level to another at varying heights.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Pay: $65,000.00 - $85,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift

**Experience**:

- Training: 2 years (required)

Ability to Commute:

- Whitewater, WI (required)

Ability to Relocate:

- Whitewater, WI: Relocate before starting work (required)

Work Location: In person