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Customer Care Analyst Ii
3 months ago
POSTING DATE: 5/28/2024
CLOSING DATE: 6/11/2024 AT 12:00 MIDNIGHT
SALARY RANGE: $40,770.00 - $48,225.00 ANNUALLY
PROBATION: All persons, including current City employees, selected from this position will be on probation for 6 months.
CLASS DESCRIPTION
A Customer Care Analyst II serves as a liaison between customers and City agencies. The work of this class involves no supervisory duties or responsibilities.
Incumbents receive moderate supervision from a technical superior. Employees in this class work a conventional workweek. Work is performed in an office where normal working conditions are encountered. Work requires mínimal physical exertion.
SELECTION PROCESS- MINIMUM QUALIFICATIONS- EDUCATION - Have Graduated from an accredited high school or GED certificate.
- OR
- EXPIRENCE - Have one year as a Customer Care Analyst I or one year of experience in billing/collection, preferably in a municipal government, with basic knowledge of Microsoft Office suites as a part of the customer service environment.
- AND
- (NOTES) EQUIVALENCIES: Have an equivalent combination of education and experience.
- KNOWLEDGES, SKILLS, AND ABILITIES
- Knowledge of current office systems, practices, procedures, and administration.
- Knowledge of general office equipment and personal computers to include word processing, spreadsheets and related software packages such as Excel and Microsoft Word.
- Skill in researching both hardcopy and electronic records and files.
- Ability to handle currency and make correct change.
- Ability to make simple mathematical computations with speed and accuracy.
- Ability to understand and follow complex oral and written instructions.
- Ability to maintain clerical and accounting records and to prepare reports from such records.
- Ability to establish and maintain effective working relationships with co-workers and customers.
- Ability to adapt to frequent changes in processing of daily work and to be highly productive and accurate.
EXAMINATION PROCESS
NOTE: Those eligibles who are under final consideration for appointment will be required to authorize the release of criminal conviction information.
Financial Disclosure:
- This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law._
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER
