Operations Manager

1 month ago


Houston, United States Wilson Workforce Solutions, LLC Full time
Job DescriptionJob Description

We are seeking a dynamic and results-oriented Operations Manager. The ideal candidate will play a key role in overseeing the day-to-day operations of our janitorial services in Houston. This individual will be responsible for managing a team of janitorial staff, optimizing operational processes, and ensuring client satisfaction through efficient service delivery.

Responsibilities:

  1. Team Leadership:
  • Lead and motivate a team of janitorial staff, providing guidance and support to ensure a high level of performance.
  • Conduct regular team meetings, training sessions, and performance reviews.
Operational Excellence:
  • Develop and implement efficient operational processes to maximize productivity and ensure the highest quality of service.
  • Monitor and manage cleaning schedules, ensuring timely completion of tasks and adherence to client specifications.
Client Relations:
  • Build and maintain strong relationships with clients through regular communication and proactive problem-solving.
  • Address client concerns promptly and ensure all service requests are handled effectively.
Quality Assurance:
  • Implement and enforce quality control measures to guarantee that cleaning services meet or exceed client expectations.
  • Conduct regular site inspections to assess and improve service delivery.
Resource Management:
  • Manage and optimize resources, including staffing levels, equipment, and supplies, to meet operational demands and budgetary goals.
Safety and Compliance:
  • Ensure compliance with safety regulations and company policies to create a safe working environment for all employees.
  • Stay informed about industry best practices and implement relevant updates in the janitorial field.
Budget Oversight:
  • Collaborate with the finance department to develop and manage the operational budget, tracking expenses and identifying cost-saving opportunities.

Qualifications:

  • Bachelor's degree in Business Administration, Operations Management, or a related field (preferred).
  • Proven experience in operations management, preferably in the janitorial or facilities services industry.
  • Demonstrated history of strong leadership skills with the ability to inspire and motivate teams.
  • Excellent communication and interpersonal skills.
  • Strong work ethic
  • Detail-oriented with a focus on quality and client satisfaction.
  • Familiarity with safety regulations and best practices in janitorial services.
  • Proficient in using relevant software and technology for operational management.

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