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Studio Manager

4 months ago

Fishers, United States Club Pilates Full time

**_QUALIFICATIONS:_**
- Excellent sales, communication, and customer service skills required
- Goal-oriented with an ability to achieve sales of an acceptable number of units per month
- Ability to recognize areas of improvement and pro-actively take action, while making high-level decisions independently
- Consistently uses excellent judgment
- Highly organized
- Ability to work harmoniously with the public, co-workers and instructors
- Ability to successfully prioritize and meet deadlines
- Punctual and reliable
- Professional and neat
- Computer skills and proficiency
- Strong attention to detail and accuracy
- Skilled at multitasking and data management
- Trustworthy and maintains confidentiality
- Strong problem-solver
- Proficient in ClubReady software for staff/class scheduling, and customer service management
- Demonstrated ability to manage, motivate, and supervise a team
- Demonstrated ability to share skills/knowledge with others and effectively train and teach

**_ESSENTIAL DUTIES AND RESPONSIBILITIES:_**
- Drive the sales of memberships to clients, marketing support, community events, and any other task deemed beneficial in generating revenue.
- Retain current clients and following up on client concerns and needs.
- Independently make decisions related to high level customer service
- Manage all class schedules for all instructors of the studio in a consistent, on-going and timely fashion
- Hire/Manage all instructors at the studio
- Produce/Manage/Oversee all ClubReady related reports, to include revenue reports, attendance reports, etc.
- Training of newly hired office staff, as needed
- Manage instructor scheduling changes and requests
- Review instructor evaluations performed by Master Trainers
- Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts
- Supervise the studio’s Front Desk Associate
- Assist the Corporate office in creating standard operating procedures for business operations as needed.
- Ensure that HR always has up to date studio passwords
- Independently make decisions related to high level customer service
- Ensure all customers have paid and are billed for “late-cancel” or “no-show” and instructors are adhering to the late-cancel policy.
- Maintain cleanliness and organization of the Pilates Studio
- Enforce Club Pilates policies and procedures
- Ensure all forms, administrative supplies, and studio literature is stocked and visible
- Schedule and participate in networking/community events and studio promotions
- Strategically manage marketing campaigns to generate leads for the studio
- Teach classes and sub for instructors as needed at your specific location
- Any other duties as assigned

**_PHYSICAL REQUIREMENTS:_**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prolonged sitting/standing
- Frequent telephone: must be able to speak and hear well enough to communicate with others
- Must be able to see well enough to read the computer screen

Pay: $15.00 - $24.00 per hour

Shift:

- Day shift
- Night shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work Location: In person