Anthropologie Omni Service Specialist

4 weeks ago

Chicago, United States Anthropologie Full time

**Location**:
This position is located at 108 N. State St., Chicago, Illinois, 60602 United States Role Summary:
The Omni Service Specialist contributes to the customer experience by supporting omni service processes. Their goal is to pick, pack, and ship online customer orders, fulfill in-store and curbside pickup orders, and transfer product back to the warehouse.

Role Responsibilities:
Customer Experience
- Strategically processes order queue and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders
- Maintains standards through the use of proper packaging to exceed the customer’s product expectations
- Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer

Business Operations
- Oversees the omni process to ensure fill rates are maintained and the brand standard is followed
- Oversees organizational standards related to supply needs, technology, workstations, order staging and pickup areas
- Facilitates the transfer of online products back to the warehouse
- Adheres to store’s safety standards, inventory accuracy, and reduction of product loss while upholding all company policy and procedure to support the profitability of the store

Communication + Relationships
- Communicates daily with the leadership team on omni processes to ensure task completion
- Proactively escalates issues that may be impacting the ability to fulfill orders
- Collaborates with store leadership team to share progress on results, while articulating support needs to maximize efficiency
- Sets an energized pace to establish and maintain omni-channel standards and service level agreements

Role Qualifications:

- Ability to work flexible hours to meet the needs of the store omni channel demand
- Proven track record in leading operational processes and achieving measurable results
- Eagerness to learn and grow within the organization

The Perks:
Pay Range: Starting from USD $18.15/Hr. Anthropologie Wage Transparency:
To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range. EEO Statement:

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