Front End/receiving Lead Clerk

4 weeks ago

Harwood Heights, United States Kroger Full time

Receive and verify grocery vendor deliveries efficiently/accurately. Perform other functions in Produce, Point-of-Sale and Receiving that contribute to the store's financial best interests. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.**Minimum**
- Effective interpersonal, communication and customer service skills
- Ability to work in a fast paced environment; team player
- Sound judgement/decision making skills
- Ability to read/interpret documents; basic math skills

**Desired**
- High school education/GED
- Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
- Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
- Greet customers in a genuine/friendly manner throughout the store; assist/escort them to products, perform price checks, load/unload heavy items and help them to retrieve out of reach items.
- Effectively communicate with customers and respond to questions and requests in a timely manner.
- Operate equipment (e.g., pallet jack, box cutter, forklift, mop, broom) according to company guidelines.
- Assume responsibility for receiving area security and operating hours; control vendor traffic through Receiving.
- Monitor and report abnormal vendor actions and unauthorized customers/sales representatives in Receiving.
- Receive merchandise and verify deliveries for quality, count and condition against invoices.
- Log irregularities/discrepancies/shortages/damaged shipments and process credits; document vendor resolutions, post invoices and properly store documents.
- Communicate problems that may affect the integrity of the store or vendor.
- Deliver product to applicable storage/work load areas; properly handle all products to reduce waste and manage damaged/spoiled product per policy; rotate perishable merchandise; remove out-of-code merchandise from active storage areas for appropriate credit/return-to-vendor or for disposal.
- Maintain general housekeeping/sanitation standards; keep all areas clean/clear and swept/mopped.
- Assist in responding to emergencies/potential safety hazards.
- Check and maintain equipment for proper performance; advise the store director of problems.
- Be knowledgeable of the nature/duties of every department position.
- Assist in responding to emergencies/potential safety hazards.
- Notify store director of situations adversely affecting operating performance or requiring disciplinary action.
- Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; adhere to all local, state and federal laws and company guidelines/policies.
- Physical demands include, but are not limited to, regularly sitting, standing, using hands to handle, finger or feel objects, tools or controls; frequently walk, talk/hear, reach with hands/arms, use close vision and adjust focus, visual acuity, exposure to plants, moderate amounts of dust/chemical fumes and varying temperatures; occasionally climb ladders, crouch, kneel, and lift objects up to 100 lbs.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.

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