Studio Manager

4 weeks ago

Boston, United States Honors Holdings Management LLC Full time

**Studio Manager**:
As a Studio Manager, you will be responsible for providing leadership and daily direction to the sales and group personal training teams in our facilities. This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the SM must execute a lead generation / marketing strategies plan to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle. This leader must pose a high caliber approach to coaching and staff development.

**About Orangetheory Fitness**:
Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.

Every position at Orangetheory comes with a real purpose and opportunity to change someone’s life. Whether you’re coaching them in class or helping them choose the right membership package, you’re giving people the tools they need to achieve More Life.

**Job Responsibilities & Duties**:

- Properly managing and exceeding all OTF sales and operational budgets
- Lead and coordinate initial and ongoing sales drivers (pre-sale events, studio events, outreach)
- Responsible for overseeing the sales process and systems
- Manage, monitor, coach/develop and evaluate the performance of all OTF-related managers and staff
- Compliance and adherence to OTF Business Policies for daily studio operations
- Monitor the hiring, training and scheduling of all OTF studio staff
- Responsible for on-boarding all new OTF employees
- Develop a high energy culture through contests and incentive based motivation
- Model all studio activities through self-involvement (leading by example)
- Train and mentor subordinates for ongoing success and future growth
- Ensure OTF branding through consistency and continuity in all actions
- Properly empower, monitor and evaluate specifically assigned responsibilities of sales team
- Manage disciplinary actions involving OTF studio employees
- Responsible for meeting performance metrics (KPI’s), revenue, ordering, inventory, payroll, cost controls and facilities maintenance
- Be promotionally oriented and have the ability to direct sales through company required outreach programs
- Will be responsible for managing sales of the studio
- Will be responsible for meeting weekly sales goals while in presale
- Responsible OTF staff performance reviews
- Enforce OTF corporate policies, business practices, systems and processes
- Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries (general and sales related), Guest Registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning
- Provide and maintain the highest level of customer service
- Provide effective decision-making regarding customer service issues
- Plan and promote special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement.
- Responsible for ensuring that the facility is clean, maintained and operationally sound.

**Job Qualifications**:

- Proven sales leadership is required
- Previous management experience in the health & fitness industry strongly recommended
- Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
- Min 2-3 years of previous sales experience required
- Min 2-3 years of management experience required, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
- Strong work ethic, integrity, and professional demeanor
- Solid verbal and written communication skills required
- Ability to multi-task and manage client and staff concerns
- Strong computer skills required with knowledge of MS office programs (Excel, Word)
- Associate or Bachelor's degree in business, sports management, exercise physiology, or related field with 3+ years of management experience preferred
- Ability to work and function in a TEAM environment
- Flexible to work day, evening and/or weekend hours as needed

**Company Benefits**:
Honors Holdings LLC offers all full-time employees major medical benefits, long-term & short-term disability and life insurance options. All employees are also granted a free Orangetheory membership and receive discounts on merchandise & apparel.

**About Honors Holdings LLC**:
Honors Holdings LLC is a leading franchisee and operator of Orangetheory Fitness studios

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