Technical Support Analyst

2 weeks ago


Austin, United States LFT LLC. Full time

**Role: Technical Support Analyst**

**Location : Austin, TX Onsite**

**Duration: Fulltime**
- Configuring New Hire Laptops
- Asset disposal and pick up.
- QR Conference Code Creation
- Filling Vending Machines
- Call Center Reconfiguration
- Processing laptops into/out of Legal Review
- Receiving equipment/updating equipment portal
- Asset Management (Audit scans, inventory, orders)
- Coordinating 3rd party Repair Services
- WPS Hot spares
- AV Room Sweeps
- This role's contributions help the full time Austin technicians focus on more complex and urgent priorities such as Tech Bar, Incident Resolution, and Projects.

**Skills**:

- Basic tech support and troubleshooting skills for Windows/Mac
- Imaging and provisioning computers
- Working with a ticketing system
- Closing tickets and tasks
- Supporting hardware audits
- Assisting with hardware refresh
- AV Room Sweeps
- Asset Management Tasks (audit, vending, inventory)

Pay: $47,845.85 - $60,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Technical support: 5 years (required)
- Audio and Video Processing: 3 years (required)
- Asset management: 3 years (required)

Work Location: On the road


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