Director of Operational Excellence, Hospitality
4 weeks ago
1.0 FTE Full time Day - 08 Hour R2439584 Hybrid 84401 HOUSEKEEPING Facilities & Hospitality 300 Pasteur Dr,PALO ALTO,California
If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.
Day - 08 Hour (United States of America)
Located in the heart of Silicon Valley, Stanford Health Care’s (SHC) mission is to heal humanity through science and compassion, one patient at a time. The Director of Operational Ex Hospitality Services Department is comprised of six departments supporting Stanford Health Care: Environmental Services, Facilities Management, Food Services, Patient Transport & Equipment Management, and Operational Excellence.
The Operational Excellence Team supports operational leaders through key programs and continuous improvement via data-driven, value-based management. The Director of Operational Excellence leads a diverse team overseeing programs and projects across Business Operations, Quality and Compliance, and Talent Acquisition. Embrace the opportunity to transform healthcare, solve complex challenges, and lead a committed, high-performing team focusing on patient care.
For qualifications, skills, and education, and more details, refer to the job description below.
**This is a Stanford Health Care job.**
**A Brief Overview**
The Director of Operational Excellence has broad oversight for all departmental programs within a business unit including identification, development, progress tracking and outcome reporting. In addition to any newly identified programs, standard required programs are: Quality and Compliance, Employee Engagement, Recruitment and Onboarding, employee specific needs such as CiCare, Workplace Safety, Patient Experience, Contract Management and New Software Implementation. Efficiency of operations across all departments will be demonstrated. With strong focus in leadership, strategy execution and innovation, this critical member of the business unit leadership team serves as a key advisor to the Executive Director/Administrative Director to ensure the integrity of the business unit services while meeting the business objectives of the organization.
**Locations**
Stanford Health Care
**What you will do**
- Sets vision for and leads department priorities.
- Partners with Executive Director/Administrative Director in short and long range planning activities that align with the SHC operational plan, incorporate innovation and new technologies and promote the individual needs of each business unit.
- Acts in an advisory role to all departments, programs, staff and leaders.
- Maintains a Master Program Schedule (FACI) and regularly reports on progress to all Senior leaders.
- Develops an Annual Report.
- Leads recruiting, onboarding and hosting of events ensuring adequate staffing levels to support daily operations.
- Leads Quality and Compliance programs ensuring safe, best in class care for patients, staff and visitors as applicable.
- Oversees contract administration needs including initiation, vendor performance and financial oversight.
- Partners with Business Operations and Strategic Initiatives (“BOSI”) & leadership to prepare budgets, monitor FTE variances, track financial outcomes and make recommendations.
- Implements, oversees and continuously improves systems, processes and standard work to drive the successful management of operations.
- Facilitates effective communication across the enterprise. Builds, develops and grows business relationships with stakeholders and vendors.
- Supports professional growth of direct reports through identification of learning needs, designing developmental plans, and facilitating learning opportunities.
- Coaches, mentors, and motivates direct reports in order to meet business unit program goals.
**Education Qualifications**
- Job requires a Bachelor’s degree in a work-related discipline/field from an accredited college or university. Relevant experience in lieu of degree may be considered. Relevant experience in lieu of degree is in addition to the experience requirements for this position. Required
- Master's Degree Preferred
**Experience Qualifications**
- Six+ (6+) years of progressively responsible and directly related work experience Required
**Required Knowledge, Skills and Abilities**
- Basic knowledge of project management methodologies to lead project teams; write in a clear and understandable manner.
- Understands extremely complex verbal or written instructions.
- Must be well organized and systematic in work processes, possess excellent communication and collaboration skills; ability to multi-task and handle multiple priorities while managing aggressive deadlines.
- Ability to delegate assignments and share decision-making with team members as appropriate.
- Must have strong leadership skills and be able to lead project teams, exercising strong interpersonal skills.
- Ability to comm
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