Customer Account Coordinator

2 weeks ago


Phoenix, United States Coolsys Full time

Overview:
With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.

**WHY JOIN US**
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

- **Competitive pay**:

- Medical, Dental, Vision and Prescription coverage
- **Paid vacation and holidays**:

- **401(K) match**:

- Life insurance, AD&D and long-term disability
- Tuition reimbursement
- Opportunities available **nationwide**:

- **Employee discounts **on vehicles, hotels, theme parks, select cell phone bills and so much more
- Pet Insurance
- Legal Plan, and ID Theft Protection

**Responsibilities**:

- Administers and processes service calls in line with customer's requirements.
- Ensures accurate and timely data entry of service calls from opening till completion.
- Manages open service calls progress and "after-the-fact" quotes to ensure completion rate in the system at 90% or over, there should be not more than 10% of calls rejected or disputed.
- Escalates any customer/account issues, problems and exceptions to the Customer Account Specialist.
- Submits quotes and communicates service calls progress with customers in accordance with contract requirements.
- Carries out all responsibilities in an honest, ethical and professional manner.
- Performs other duties as assigned.

Qualifications:
Project/Business Management:

- High school diploma, GED, or completion of business/office vocational training. AA degree is a plus.
- 2+ years of data entry and/or office based customer service experience preferred.
- Ability to be punctual and dependable.
- Ability to manage multiple service calls, set and balance competing priorities with good organizational skills and ability to multi task.
- Excellent verbal/nonverbal and written communication skills.
- Strong customer service skills, including an ability to proactively address customer issues and concerns and ability to forge strong working relationships with customers and colleagues.
- Ability to use typical business tools including MS Word, MS Excel, Outlook, online databases, etc.
- Ability to understand and follow customers' contract, score cards, etc.
- Ability to work constructively in a team environment and follow instructions from superiors.
- Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.

Join Us:
Today, there are 22 different companies that make up the CoolSys family of brands **. **Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth

**Connect with us on **Facebook **and on **Twi t ter **.**

Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.

Pre-employment background screening (criminal and MVR ) a nd drug testing (including for marijuana) are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.



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