Bilingual Case Manager

3 weeks ago

Grand Rapids, United States Catholic Charities West Michigan Full time

Position Summary

As an Unaccompanied Children (UC) Home Study/Post Release Services (PRS) Case Manager, is primarily responsible for completing home studies and providing casework and supportive services to children released from Office of Refugee Resettlement (ORR) care and are residing with sponsor families in the community.
- **Bilingual (Spanish and English) Ability Required. **_

This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

**Annual Salary: $45,000.00**

**Are you passionate about discovering new ways to help empower people and make a difference in their lives?**

If you’ve got what it takes to support us in our mission to provide help and create hope through innovative, collaborative, and diverse programs within the community, then we’ve got the right opportunity for you.

**About Catholic Charities West Michigan**

Catholic Charities West Michigan (CCWM) is a community-based agency providing programs in Western Michigan and offering a variety of services in family preservation, behavioral health, child welfare, and community outreach.
- _CCWM is committed to ensuring a diverse workforce and a work environment whereby all staff are treated with dignity, respect, and fairness._

Essentials

**Responsibilities**:

- Conducts in-person home visits and phone contacts with the dual purpose of assessing safety and appropriateness of child’s placement with their caregiver (sponsor) and connecting child to services in the community to address risk factors.
- Ongoing case management with a focus on screening and making appropriate referrals to address each child’s needs in the following domains: placement issues, safety issues, education, physical and mental health, legal/immigration proceedings, substance abuse, independent living, criminal/juvenile justice, child enrichment activities.
- Provides crisis intervention services directly, as needed, or connect family to services to ensure minor’s safety and well-being in a crisis
- Submits detailed and thorough documentation in compliance with United States Conference of Catholic Bishops (USCCB) and Office of Refugee Resettlement (ORR)
- Maintains case file documentation in accordance with requirements of USCCB and ORR
- Adheres to confidentiality standards set forth, when gathering documenting, consulting, or consolidating information necessary for the case management assessment and the plan of care
- Ensures regular contact with each child’s family when possible, and established service providers to communicate case planning and progress. Involves going into clients’ homes.
- Completes required reports according to outlined timeframes
- Attends regularly scheduled supervision with direct supervisor to consult on cases, to review case plan and direction, and to evaluate client participation and progress.
- Maintains effective communication with community agencies or individuals involved in service provision.
- Maintains regular and timely communication with supervisor around any issues concerning the child’s safety, stability, or well-being in the placement
- Drives for Agency business.
- Performs other special assignments at supervisor’s request.

Other Knowledge, Skills, and Abilities
- Ability to work effectively on a multi-disciplinary treatment team.
- Ability to build rapport with clients to help them adjust to new life circumstances.
- Ability to provide excellent and compassionate customer service.
- Ability to work independently and exercise good judgement, and a high level of confidentiality.
- Excellent verbal and written communication skills.
- Flexible scheduling
- Mature and stable judgment as well as sensitivity to various cultures and the unique history of refugees.
- Knowledge of the National Association of Social Work Code of Ethics and the NASW Standards for the practice of direct social work.
- Computer and typing skills sufficient to perform essential job functions.
- Ability to relate to diverse populations and cultures while communicating with clients and the public in a courteous and effective manner.

Recommended Employment Qualifications
- Education:_

A bachelor's degree in social work or a related field in human services is required.
- Experience:_

Bilingual Spanish/English fluency is required.

A minimum of one year of experience in child and family services is preferred.

A minimum of one year's experience working with children and families from diverse cultures with sensitivity to cultural difference and norms is strongly preferred.
- Certificates, Licenses, Registrations:_

None required for this position.
- Supervisory Responsibilities:_

This position does have supervisory responsibilities.
- Benefits Offered:_
- Health insurance
- Paid time off
- Dental insurance
- 401(k)
- Vision insurance
- Flexible schedule
- Life insurance
- 401(k) matching
- Retirement plan

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