Director Revenue Cycle Management

1 week ago

Wellesley Hills, United States Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**Location**: We support US flexible working arrangements in the contiguous 48 states.

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

**The opportunity**:
This position supports company goals and objectives by the daily management of the accounts receivable, collections and billing department by providing accurate and efficient services related to client account management, risk mitigation, cash management, escheatment, and related services.

The position performs managerial duties to staff members to ensure individual objectives, training plans, and as well as corporate service level goals are met. Duties include, but not limited to, acting as coach/mentor to staff members in the areas of production and quality, maintaining relations among staff members and other departments and determining appropriate staffing and optimal utilization of resources in accordance with targeted metrics.

**How you will contribute**:

- Provides supervision, direction and structure for client account management, billing, payment posting, collections, escheatment, and banking activity.
- Trains, orients, and evaluates performance of assigned personnel.
- Provides direction and coordination of activities consistent with established goals, objectives, and policies.
- Identifies, analyzes, and resolves workflow issues.
- Establish, maintain, and implement operating procedures for billing, accounts receivable, escheatment and banking activities.
- Prepares daily and monthly reports for reconciliation of billing, accounts receivable and daily cash receipts.
- Analyzes and recommends changes in organizational systems, policies and procedures to ensure client satisfaction, and maximize productivity.
- Interacts with various departments in the organization to manage client account issues that arise. This includes researching and resolving complex account inquiries using available internal systems and interdepartmental resources.
- Act as primary escalation contact and interface for production, problem solving issues, and quality issues by effectively communicating with internal and external customers to ensure satisfaction.
- Ensures satisfaction of internal and external customers by managing day-to-day billing, accounts receivable and collections activities. This includes working with individual staff members by assisting them with their work plans, performance goals, day-to-day work schedules and organization of monthly department activities & meetings.
- Responsible for work direction, development, and growth plans for staff members by acting as a coach/mentor in the areas of production, quality, interpersonal and organizational skills and assuring that staff members adhere to published department standards and quality procedures. Assist in setting and monitoring standards for the department.
- Supports departmental growth and development by recruiting, selecting, hiring, training, developing, and retention of staff.
- Establishes standards for the department that allows objective evaluation of work.

performance.
- Other duties as needed or required.

**What you will bring with you**:

- Bachelor’s degree in business or equivalent related Accounting / Finance experience
- 5+ years of revenue cycle experience in a management role
- Demonstrated expertise in revenue cycle procedures.
- Excellent communication and interpersonal skills.
- Ability to independently analyze problems and implement solutions.
- Proficient with Dentrix Enterprise and other electronic medical records systems
- Proficient with information systems including MS Office Excel
- Attends additional training as requested/deemed necessary.

**Life is brighter when you work at Sun Life**
- Excellent benefits and wellness programs to support the three pillars of your well-being - mental, physical and financial - including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
- Retir

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