Customer Support Specialist
3 weeks ago
**Job Summary & Essential Functions**
Responsible for entry of new customer orders into the MRP business system, and for maintaining existing customer orders.
- Process and enter new customer orders
- Work with Program Managers to ensure that the contract review and order entry processes are followed
- Communicate order acknowledgments to customers
- Maintain order dates, pricing, and status of existing customer orders
- Process and respond to customer inquiries relative to order status
- Manage order entry aspects of repair orders
- Process credits for warranty returns as they relate to customer orders
- Perform daily booking reconciliation
- Data entry into customer web portal as needed
**Knowledge, Skills, & Abilities**
- Knowledgeable of ERP systems, preferably Syteline
- Ability to communicate effectively, both written and verbally, with all levels of the organization and with customers
- Experience handling customer requests, including: quoting, order processing, tracking delivery, and quality performance
- Ability to work in a high volume, high detail work environment
- Ability to work with a high level of accuracy and attention to detail to produce quality results
- Strong planning and organizational skills including the ability to initiate, prioritize and allocate resources
- Ability to multitask efficiently and adapt within a rapidly changing environment
- Ability to problem solve issues involving multiple variables and limited standardization
- Ability to work independently with mínimal supervision
**Required Experience & Education**
- High School Diploma or GED; prefer associates degree in related field
- Minimum 2 years of relevant job experience
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