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Short Hour Service Concierge- Short Hills Store

3 months ago

Short Hills, United States Neiman Marcus Full time

Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.

**Your Role**
- As a Service Concierge, you are an integral part of the selling environment with a primary focus on delivering service excellence. You will welcome clients, discover the purpose for their visit, and guide clients through their journey. You will also perform limited administrative and transactional duties, to support your client experience. You will work in your assigned store and you will report to a Sales Manager.

**What You'll Do**
- Assist with returns, curbside pickup, buy online / pick up in store, change requests, cash pickup and other duties
- Swiftly manages escalated customer issues; partner with in-store leadership when required.
- Regular appointment partnership with Client Advisors - ensuring client engagement and providing forethought to customer expectations
- Promote all in-store activations, animation, events, InCircle benefits, and services, including alterations, the restaurant, spa treatments, valet, appropriate for client based on acquired information and client cues.

**What You Bring**
- Minimum 1 year of experience
- Experience in customer service or hospitality industries with proven ability to effectively promote products and services
- Familiar with and able to use retail and mobile technologies
- Associates must be able to work a flexible schedule, which will include evenings, weekends, and holidays

**Our Inclusive Benefits**:

- Medical, Dental, and Vision Benefits, including wellness and healthy lifestyle support, for associates, spouses, domestic partners, and children
- Flexible Spending Account for eligible health care and dependent care expenses; commuter program
- Disability Benefits, including Short-Term Disability providing income replacement up to 26 weeks
- 16 weeks Paid Parental Leave, 2 weeks of Paid Family Leave, and Adoption Support of $10,000
- Paid Time Off, including 6 paid holidays, 1 week of vacation in first year and then 2 weeks the following year, 7 sick days, and 2 personal days per full year of service
- Retirement Savings Plan (401K) with NMG matching and Life Insurance paid by NMG with additional voluntary coverage available
- Financial Solutions, including Credit Union membership, pay advances via PayActiv, tuition reimbursement, and scholarship opportunities
- NMG Associate's Core Discount of 30% with multiple in-store opportunities for an additional 30% off across select brands
- NMG Matching Gift Program up to $2,000 to eligible non-profits, Hardship Assistance Grants up to $7,500 for Associates, and a volunteer opportunity hub through NMG's All Heart Program
- Personal and Professional Development Opportunities with 16,000+ online learning opportunities, including LinkedIn Learning, Leadership Essentials, and 9 Associate Community Networks (ACN) and their programming and resources
- NMG Discount Marketplace featuring 1,000s of products and services with over $5,000 in savings

**Qualifications**

**About Neiman Marcus Group**
- As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary.
- As a woman co-founded, majority women-led organization outpacing the U.S. population in racial and ethnic diversity and led by one of corporate America's few openly gay CEOs, Neiman Marcus Group is proud to celebrate associates from different backgrounds, experiences, and communities. We've made it a priority to cultivate a culture where everyone Belongs and where showing up as your full and authentic-self is encouraged.
- We're committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

**Primary Location**: United States of America-New Jersey-ESSEX-Short Hills-Short Hills Store

**Job**: Retail Store Customer Service

**Job Posting**: Apr 9, 2024, 10:41:34 AM

**Overtime Status**: Non-exempt