Regional Product Support Development Specialist

4 weeks ago


Scranton, United States Engine Power, Inc. Full time

**Engine Power, Inc**. has a **Regional Product Support Development Specialist **position available that reports to the Product Support Manager.

About us:
**Engine Power, Inc.** is a great group of people that design, assemble, sell, and support mechanical (engines) and electric (battery and hybrid) power solutions for use within non-road products. We are a rewarding and collaborative workplace that values integrity, accountability, proactivity, positivity, and professionalism.

The **Regional Product Support Development Specialist** is responsible for the growth, relationship building and maintenance, and training of various customer types in an assigned territory. Some expectations of this position include:

- Identify customer prospects, establish new customer relationships, and maintain existing customer relationships with the following customer types in assigned region: Engine dealers supporting specified business partner’s (Kubota Engine America, JCB) engines, as well as dealers and rental stores that sell/rent equipment powered by these engines and entities that participate within the SmartEquip system
- Train, or facilitate training, of all above customer types (to the appropriate level) related to: engines, generators, and parts; Engine Power’s business processes and procedures; warranty processes & procedures, service diagnostics and repair knowledge, service level expectations, processes and procedures of Engine Power and business partners
- Support rebuild, replacement, and repower engine sales and ensure emissions compliance at both Engine Power and customer
- Assist Engine Power management to design Key Performance Indicators (KPIs) for the Product Support Team
- Meet Engine Power’s KPI expectations and business partner KPI expectations
- Engine Power’s KPI’s will include, but are not limited to: gross margin derived from the sale of parts, engines, generators, and related materials/components
- Assist with marketing planning and campaigns related to all customer types and business partner products
- Maintain personal training level (as established by direct report) related to all business partner’s products, process and procedures, including online and instructor lead training

**Education & Training**

Diesel/Gasoline engine related post high school education preferred; dealership or dealer program experience a plus.

**Work Experience Requirements**

5+ years of experience with engines or off-road equipment preferred; work experience within a dealer group or familiarity with dealer programs is highly desired. Sales and/or customer service experience desired.

**Travel Requirements**

Frequent travel within assigned region.

Pay: From $68,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Cell phone reimbursement
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus opportunities

Travel requirement:

- Travel

Willingness to travel:

- 50% (preferred)

Work Location: On the road



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