Patient Access Specialist

2 weeks ago

Bruceton Mills, United States Mountain Laurel Medical Center Full time

**Summary**:
Has overall responsibility for day-to-day operations of patient access, including scheduling functions, while providing excellent customer service. These duties will be conducted in accordance with existing MLMC policies and procedures.

**Essential Duties and Responsibilities**:
A. Entering patient information into Practice Management system (PM), electronically verifying patients insurance and/or determining eligibility for sliding fee program and determine the amount of co-pay, and inputting insurance payer codes and information. Verifying existing patient’s demographics and insurance; updating information as necessary.

B. Responsible for making correct billing decisions by ensuring the correct demographics, and insurance coverage are entered on the patients account, and processed correctly.

C. Checking in patients; collecting co-pays and any fees due, updating MLMC forms as necessary, notifying clinical team of patient’s arrival through the Electronic Health Record.

D. Answering phones, routing calls appropriately, and taking messages and documenting in the Electronic Health Record.

E. Scheduling patients’ appointments for all providers, nurses, lab, by phone or in person utilizing MLMC appointment guidelines. Routing appointment requests to clinical triage, when necessary.

F. Checking out patients, scheduling follow-up appointments when appropriate.
- Verifying patient has received any paperwork before leaving: receipts, appointment reminders, and patient plans.
- Collection of co-pay and any fees due; while keeping record of payments received on patients account through Practice Management (PM). Daily posting of payment batch.
- Adding recall plans to patients when appropriate.

G. Responsible for managing individual cash drawer, keeping amount accurate according to the Financial Policy.

H. Interpreting and understanding of the patient’s financial transactions, responding to patient questions and inquiries; working in conjunction with Billing Specialists for any extensive patient inquiries. Maintain an understanding of the revenue cycle.

I. Provides excellent patient-centered customer service while being friendly and courteous to all employees and patients; can handle multiple tasks at once and has the ability to compassionately and empathetically care for patients.

J. Upholds the _Code of Ethics_ and mission of Mountain Laurel Medical Center by conducting professional activities with honesty, integrity, respect, fairness, and good faith in a manner that will reflect well upon the organization.

K. When instructed by supervisor, entering monthly provider schedules in computer, filing miscellaneous paperwork in patients’ medical records, assisting with explanation of insurance coverage to patients.

L. Participate in continued education to keep abreast of changes in insurance plans, coverage limitations, medical services and regulations associated with working in a health care center.

M. Miscellaneous duties: Sign for deliveries, attend weekly staff meetings, and other duties as assigned.

**Core Values Statement**Patient Focused

The patient comes first and is central to all decision making.

Respect

Treat all patients and staff the way you expect to be treated.

Accountability

Each employee owns their actions, and expects the same from all others

Teamwork

It is necessary to work together in a supportive manner to achieve common goals.

Continuous Improvement

Stay committed to the pursuit of excellence, always finding ways to adapt and improve.

Integrity

Always do the right thing.

**Qualifications**:
**Education and Experience**:
A high school diploma or GED is required. Three (3) years related experience and/or training or equivalent is necessary, preferably in a medical related setting. A combination of education and experience will be considered.

**Computer Literacy**:
Knowledge of basic computer software and the willingness and ability to learn electronic medical records software.

**Insurance Knowledge**:
Vast understanding of the different types of insurances and the knowledge and ability to distinguish the differences in coverage, charges and co-pays; essentially becoming an expert. Understanding and ability to interpret patient’s financial record and the impact on the revenue cycle.

**Work Record**:
A demonstrated work record showing good attendance, punctuality, dependability and the ability to work well with supervisors and coworkers as part of a team effort is essential. A medical office setting is an environment that requires the ability to relate to all types of people while always maintaining a professional demeanor.

**Language Skills**:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals is essential. Ability to write routine reports and correspondence, and the ability to speak effectively to patients, co-workers and the public at large is paramount.

**Mathematical Skill

  • Patient Service Specialist

    2 days ago

    Glen Mills, United States NovaCare Prosthetics and Orthotics Full time

    Patient Service Specialist Job ID 294212 Location US-PA-Glen Mills Experience (Years) 0 Category Administrative - Administrative Services Street Address 101 Applied Bank Blvd, Suite D4 Company NovaCare Rehabilitation Position Type Full Time Overview When patients enter our center in Glen Mills, PA we want them to have an exceptional experience -...

  • Patient Service Specialist

    2 weeks ago

    Owings Mills, United States Select Medical Full time

    Overview When patients enter our center in Owings Mills, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email...

  • Lead Patient Service Specialist

    4 weeks ago

    Owings Mills, United States Select Medical Full time

    The ideal candidate possesses the ability to consistently perform the following job duties with excellence: Support 1 to 4 centers onsite and/or remotely. Conduct and train Tier 1 and Tier 2 Patient Service Specialist new hire orientations. Distribut Patient, Specialist, Service, Lead, High School, Healthcare, Medical

  • Lead Patient Service Specialist

    3 weeks ago

    Owings Mills, United States Select Medical Full time

    Overview Lead Patient Service Specialist Owings Mills, MD Are you someone who absolutely loves to be of service to others? Do you enjoy when people depend on you for help? Are you organized and detail-oriented? Do you thrive on building relationships with others? If so, the Patient Service Specialist role could be a great fit for you. This is not your...

  • Patient Service Specialist

    5 days ago

    Owings Mills, United States NovaCare Rehabilitation Full time

    Overview When patients enter our center in Owings Mills, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via...

  • Patient Engagement Specialist

    2 weeks ago

    Huntington Mills, United States Geisinger Full time

    Job Title: Patient Engagement Specialist - 65 Forward KingstonLocation: Kingston, PennsylvaniaJob Category: Patient Support, Nursing and Nursing SupportSchedule: Days Work Type: Full timeDepartment: 65 Forward Kingston Operations TeamDate Posted: 04/20/2024Job ID: R-61235Job SummarySupports clinical and administrative functions of the integrated care team....

  • Charge Capture Specialist

    3 weeks ago

    Owings Mills, United States United Urology Group Full time

    **_Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community._** At **_United Urology Group_**, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care. -...

  • Quality Assurance Specialist

    4 weeks ago

    Owings Mills, United States United Urology Group Full time

    **_Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community._** At **_United Urology Group_**, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care. -...

  • Quality Assurance Specialist

    1 day ago

    Owings Mills, United States United Urology Group Full time

    **_Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community._** At **_United Urology Group_**, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care. -...

  • Technical Support Specialist I

    4 weeks ago

    Owings Mills, United States United Urology Group Full time

    **_Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community._** At **_United Urology Group_**, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care. -...

  • Screening Svcs IT Specialist

    4 weeks ago

    Owings Mills, United States RadNet Full time

    **Job Description**: Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is _Leading Radiology Forward_. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When...

  • Answering Service Specialist | After Hours

    4 weeks ago

    Owings Mills, United States United Urology Group Full time

    Job DetailsJob LocationPatient Assistance Center - Owings Mills, MDRemote TypeFully RemotePosition TypeFull TimeEducation LevelHigh SchoolTravel PercentageNoneJob CategoryCustomer ServiceDescriptionAre you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give...

  • EDI Claims Specialist

    3 weeks ago

    Owings Mills, United States United Urology Group Full time

    Job DetailsJob Location UUG Corporate - Owings Mills, MD Position Type Full Time Education Level High School Travel Percentage Limited, if any Job Category Revenue Cycle Management DescriptionAre you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to...

  • EDI Claims Specialist

    3 weeks ago

    Owings Mills, United States United Urology Group Full time

    Job DetailsJob Location UUG Corporate - Owings Mills, MD Position Type Full Time Education Level High School Travel Percentage Limited, if any Job Category Revenue Cycle Management DescriptionAre you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to...

  • Support Services Specialist II

    1 week ago

    Owings Mills, United States United Urology Group Full time

    Job DetailsJob Location UUG Corporate - Owings Mills, MD Remote Type Fully Remote Position Type Full Time Education Level None Salary Range $16.00 - $19.00 Hourly DescriptionAre you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community. At...

  • Ambulance Billing Specialist

    4 days ago

    Lake Mills, United States ECP SERVICES LLC Full time

    ECP Services is a Wisconsin-based billing company serving ambulance agencies in 5 states with an emphasis on problem-solving and collaboration. We are seeking an ambitious and detail-oriented individual to join our team as a Billing Specialist. The Billing Specialist will perform a wide variety of tasks to support the billing operations of the company,...

  • Radiation Oncology Specialist

    4 weeks ago

    Glen Mills, United States Crozer Health Full time

    The Radiation Oncology Nurse utilizes the nursing process in caring for radiation oncology patients during all stages of treatment. With an emphasis on symptom management, patient/family education and psychosocial issues, the radiation oncology specialist formulates policies and procedures for the care of the radiation patient and provides direct nursing...

  • Radiation Oncology Specialist

    2 months ago

    Glen Mills, United States Crozer Health Full time

    The Radiation Oncology Nurse utilizes the nursing process in caring for radiation oncology patients during all stages of treatment. With an emphasis on symptom management, patient/family education and psychosocial issues, the radiation oncology specialist formulates policies and procedures for the care of the radiation patient and provides direct nursing...

  • Screening Svcs IT Specialist

    3 weeks ago

    Owings Mills, United States AIP Market Admin Full time

    Job DescriptionJob DescriptionResponsibilitiesArtificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better...

  • IT Operations Field Specialist

    3 weeks ago

    Owings Mills, United States RadNet Full time

    Job Description: Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet, is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet success is its people with the commitment to a better healthcare experience. When you join...