Front Desk Manager

5 days ago


Princeton, United States Hyatt Place Princeton NJ Full time

Front Desk Manager Job Description:
Job Summary:
Join our team as a Front Desk Manager where you will oversee the daily operations of the front desk including the limited food & beverage. Ensuring exceptional customer service and a smooth workflow. As a key point of contact for guests, you will play a vital role in creating a positive experience for all visitors.

**Duties**:

- Manage the front desk staff and schedule to ensure coverage during peak hours
- Coordinate guest check-ins and check-outs efficiently
- Handle reservations, cancellations, and inquiries with professionalism
- Maintain a tidy and organized front desk area
- Assist with event planning and coordination as needed
- Provide excellent customer support to address guest concerns or requests promptly
- Assist the General Manager with any related items

**Experience**:

- Previous experience as a Front Desk Supervisor
- Proficiency in project coordination and multitasking
- Familiarity with Opera, Colleague Advantage or Hyatt Place Brand
- Strong customer service skills with the ability to handle various inquiries effectively

**Requirements**:

- Excellent communication skills to interact with guests and team members
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Detail-oriented approach to ensure accuracy in all front desk operations
- Flexibility to work varying shifts including weekends if needed

This Front Desk Manager position offers competitive pay based on experience. If you are looking for a dynamic role where you can showcase your organizational skills and passion for customer service, we encourage you to apply. Join our team today and be part of creating memorable experiences for our guests

Pay: From $53,000.00 per year

**Benefits**:

- Employee discount
- Paid time off

Schedule:

- 10 hour shift
- Evening shift
- Every weekend
- Morning shift
- Night shift

Work setting:

- In-person

Application Question(s):

- Position requires open availability; based upon the needs of the hotel and occupancy levels. AM/PM/Mid/Night Audit Coverage. Do you meet this requirement?
- Weekends and Holiday availability is required. Do you meet this requirement?
- How many years of experience do you have with the Opera System?
- Do you have excellent time and attendance record at your previous employers?
- Tell us about your personality
- How do you handle emergency situations?

Example Employee and Guest - Please answer each
- How would you handle a disgruntled customer?
- Have you ever been through a hotel renovation?

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Ability to Commute:

- Princeton, NJ 08540 (required)

Work Location: In person


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