Front Desk Manager

1 month ago

Princeton, United States Highgate Hotels Full time

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Graduate Princeton - Princeton, NJ

Overview

The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities

* Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
* Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
* Carry a cell phone at all times.
* Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
* Develop employee morale and ensure training of Guest Services personnel.
* Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
* Attend daily and monthly Rooms Merchandizing meetings.
* Participate in required M.O.D. program as scheduled
* Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis
* Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
* Ensure that no-show revenue is maximized through consistent and accurate billing.
* Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
* Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.
* Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
* Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
* Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
* Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.
* Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.
* Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
* Ensure sign off of all Service Standards by Position for Guest Services staff.
* Assist in preparation of revenue and occupancy forecasting.
* Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
* Must maintain constant communication with Housekeeping, Reservations and the Credit Manager..
* Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
* Ensure correct and accurate cash handling at the Front Desk.
* Follow and enforce all Highgate Hotel credit policies.
* Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
* Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
* Establish and maintain key control system.
* Ensure participation within department for monthly Highgate Hotel team meeting.
* Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
* Monitor all V.I.P.'s, special guests and requests.
* Maintain required pars of all front office and stationary supplies.
* Review daily Front Office work and activity reports generated by Night Audit.
* Review Front Office log book and Guest Request log on a daily basis.

Qualifications

* At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
* Supervisory experience required.
* The ability to demonstrate exceptional Customer Service Skills.
* Must be proficient in Windows and Microsoft Office.
* Able to work long hours as sometimes required.
* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Participate in M.O.D. coverage as required.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which include wearing nametags.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to maintain confidentiality of information.
* Perform other duties as requested by management.

  • Front Desk Manager

    7 days ago

    Princeton, United States Hyatt Place Princeton NJ Full time

    Front Desk Manager Job Description: Job Summary: Join our team as a Front Desk Manager where you will oversee the daily operations of the front desk including the limited food & beverage. Ensuring exceptional customer service and a smooth workflow. As a key point of contact for guests, you will play a vital role in creating a positive experience for all...

  • Front Desk Manager

    1 month ago

    Princeton, United States Highgate Full time

    Overview The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities ...

  • Front Desk Manager

    4 weeks ago

    Princeton, United States Highgate Full time

    Overview The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities ...

  • Front Desk Manager

    3 weeks ago

    Princeton, United States Graduate Princeton Full time

    Compensation Type Yearly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Manager

    7 days ago

    Princeton, United States Hyatt Place Princeton NJ Full time

    Front Desk Manager Job Description: Job Summary: Join our team as a Front Desk Manager where you will oversee the daily operations of the front desk including the limited food & beverage. Ensuring exceptional customer service and a smooth workflow. As a key point of contact for guests, you will play a vital role in creating a positive experience for all...

  • Front Desk Associate

    3 weeks ago

    Princeton, United States The Lash Lounge Princeton - Marketfair Full time

    **Benefits**: - Bonus based on performance - Paid time off - Training & development We are looking for a Front Desk Associate who is interested in a full-time position (30+ hours/week). You must be able to work one day on the weekend, but ALL** Front Desk Associates will have one guaranteed weekend off a month**. If this schedule works for you please...

  • Front Desk Associate

    4 weeks ago

    Princeton, United States VP Management Full time

    Job DescriptionJob DescriptionThe first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be...

  • Front Desk Medical Receptionist

    4 weeks ago

    Princeton, United States Princeton Spine And Joint Center Full time

    Responsibilities: - Greet and welcome patients and visitors in a friendly and professional manner - Answer phone calls and direct them to the appropriate department or individual - Schedule patient appointments and maintain the appointment calendar - Collect patient information and verify insurance coverage - Assist with medical record management and ensure...

  • Front Desk Associate

    4 weeks ago

    Princeton, United States Art of Problem Solving Full time

    Job DescriptionJob DescriptionAoPS Academy is a program of Art of Problem Solving (AoPS), a global leader in K–12 advanced education. AoPS is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, AoPS has trained hundreds of thousands of the country's top students through its online school, in-person...

  • Front Desk Associate

    4 weeks ago

    Princeton, United States Art of Problem Solving Full time

    Job DescriptionJob DescriptionAoPS Academy is a program of Art of Problem Solving (AoPS), a global leader in K–12 advanced education. AoPS is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, AoPS has trained hundreds of thousands of the country's top students through its online school, in-person...

  • Front Desk Concierge

    2 weeks ago

    Princeton, United States Princeton Orthopaedic Associates Full time

    **Duties and Responsibilities include but are not limited to**: - Greet patients and visitors in a friendly and timely manner. - Verifies patient information and accurately updates demographics and insurance information; confirms purpose of visit, obtains reports or x-rays performed at other facilities. - Collect the co-pays and balances from the...

  • Front Desk Receptionist

    2 weeks ago

    Princeton Junction, United States Pur Life Medical Full time

    **Front Desk/Admin** Description: This person is crucial to the success of the business and operations. Really is considered the face of the company and usually is the first point of contact on the phone or in person. So it's essential that this person must be friendly, professional, knowledgeable, and have good customer relation skills. The front...

  • Front Desk Associate Days Inn Princeton

    3 months ago

    Princeton, United States VP Management Full time

    Job DescriptionJob DescriptionMultiple Openings for 3pm-11pm and 11pm-7am shiftsAPPLY IN PERSON AT DAYS INN PRINCETON 7AM -3PM WEEKDAYSThe first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience...

  • Front Desk Associate Days Inn Princeton

    4 weeks ago

    Princeton, United States VP Management Full time

    Job DescriptionJob DescriptionMultiple Openings for 3pm-11pm and 11pm-7am shiftsAPPLY IN PERSON AT DAYS INN PRINCETON 7AM -3PM WEEKDAYSThe first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience...

  • Medical Assistant/ Front Desk

    2 months ago

    Princeton, United States Princeton ENT and Sleep, LLC Full time

    Hiring a medical assistant/ front desk staff for a solo medical practice in Princeton, New Jersey. - Part-time, possible full-time position available - Responsibilities would include patient intake/ out-take, patient scheduling, scanning/ filing, coordinating home sleep testing, pre-certification of imaging studies/ in-office procedures, assisting in the...

  • Medical Assistant/ Front Desk

    2 months ago

    Princeton, United States Princeton ENT and Sleep, LLC Full time

    Job DescriptionJob Description- Hiring a medical assistant/ front desk staff for a solo medical practice in Princeton, New Jersey.- Part-time, possible full-time position available- Responsibilities would include patient intake/ out-take, patient scheduling, scanning/ filing, coordinating home sleep testing, pre-certification     of imaging studies/...

  • Medical Assistant/ Front Desk

    2 months ago

    Princeton, United States Princeton ENT and Sleep, LLC Full time

    Job DescriptionJob Description- Hiring a medical assistant/ front desk staff for a solo medical practice in Princeton, New Jersey.- Part-time, possible full-time position available- Responsibilities would include patient intake/ out-take, patient scheduling, scanning/ filing, coordinating home sleep testing, pre-certification of imaging studies/ in-office...

  • Medical Front Desk

    1 week ago

    Princeton, New Jersey, United States Staffing Now Full time

    Join Our Team as a Medical Front Desk ProfessionalEfficiently expedite patient care by greeting, checking in/out, and scheduling appointments.Timely handling of telephone calls in the scheduling queue.Support departmental standards for wait times, work times, and abandonment rate.Verify insurance contract requirements when scheduling exams.Ensure accurate...

  • Front Desk Agent

    3 weeks ago

    Princeton, United States The Westin Princeton at Forrestal Village Full time

    **Position Summary**: - The Front Desk Agent works to efficiently check guests in and out of the hotel in a professional and friendly manner._ **Core Responsibilities**: - Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. -...

  • Front Desk Clerk

    2 weeks ago

    Princeton, United States CareerBuilder Full time

    Job Summary A Front Desk Agent displays a high degree of organization and attention to guest needs. Their primary responsibility is to ensure the highest level of services possible in an efficient, courteous, and professional manner by following standards of aggressive hospitality and adhering to guidelines and procedures. All of this should be done in a...