Technology Support Specialist

4 weeks ago


Winchester, United States Winchester Public Schools Full time

**Preferred Qualifications**:

- Associate’s or bachelor’s degree in Computer Science, Instructional Technology, or a related field or at least one year of experience in a school/district-based technical support position. Other combinations of applicable education, training, and experience that provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.
- Strong, clear, and effective written and verbal communication, human relations, customer service, and technology/computer skills.
- Experience with Mobile Device Management systems (Jamf), Google Workspace, or Active Directory.
- Audio/visual experience with projectors, speakers, and document/web cameras
- Driven self-starter, highly organized, and able to perform detailed work accurately and efficiently within strict deadlines.
- Demonstrates ability to manage complex/varied tasks simultaneously with confidentiality and a high degree of personal and professional integrity. Demonstrates ability to problem solve.
- Must be committed to diversity and present a personal approach that values all individuals and respects differences regarding race, ethnicity, age, gender identity and expression, sexual orientation, religion, disability, and socio-economic circumstance.

**Essential Duties & Responsibilities**:

- This position is based in the district’s Technology Department, with support and services to the building locations where dispatched
- Accurately track District staff problems and requests in the HelpDesk ticketing system to ensure responsive follow-up and completion of assigned tasks.
- Set up, configure, and deploy new or rebuilt workstations.
- Troubleshoot, maintain, and repair existing workstations and related hardware.
- Support State Testing throughout the District for end-user support
- Respond to and collaborate in resolving Helpdesk tickets
- Problem analysis, research (where required), and resolution for end users, including hardware, operating system, and software for laptops and desktops. Additional supported hardware includes printers, copiers, projectors, and other A/V equipment.
- Work collaboratively with other IT personnel in the Technology Department.
- Advocate and adhere to the IT strategies, hardware and software standards, security policies, and operational procedures of the Technology Department and the District to ensure policies are consistently applied to all schools in the district.
- Maintain a clean, safe work area and professional appearance.
- Other duties as defined by the Director of Finance & Operations or his/her designee.

**Work Environment**:
Work is performed in an office environment. Most work is performed in a moderately noisy environment, with frequent interruptions. Operate computer, printer, telephone, copier, facsimile machine, scanner, postage machine, and all other standard office equipment. Make frequent contact with school department staff, the public, students, and parents/guardians. Contacts require a high degree of tact and confidentiality.

**Physical Requirements**:
**Terms of Employment**: 12-month position; non-union

**Reports to**:IT Lead Technician



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