Tenant Services Coordinator

3 weeks ago

Bronx, United States Simone Management Companies Full time

**Primary Responsibilities**
- Answers phone calls from Tenants, informs the Property Manager about the issues, and dispatches vendors with the property manager’s guidance.
- Understands the limits of landlord’s responsibility for each property so that Tenant calls can be screened before Property Manager involvement.
- When work is performed, follows up to be sure the complaint is resolved and that the cost is billed back if it is the Tenant’s responsibility.
- Manages tasks related to Incident Reports, while keeping the PM office informed.
- Makes the necessary calls to Tenants to advise them about upcoming events such as paving of parking lots, capital improvements, maintenance, property inspections, etc.
- Monitors the completion and notifications of all Tenant service requests through Building Engines. Maintains billable maintenance request and ensure signed forms are received and billed back accordingly.
- Creates and distributes the weekend work schedule.
- Organizes/purges file room. Remove duplicates and scan necessary documents to Smart Cabinet
- Works with PMC/PCM to organize shared drive.
- Ensures that all vehicles and equipment are properly insured and registered and maintains related reports.
- Works with PMC to maintain a master list of all utility meter numbers and account numbers.
- Works with PMC to transfer utility accounts when Tenants move in and out and when new properties are acquired.
- Close all current supplier accounts that MCG has access to and re-open under our name for own sole use.
- Updates Property Management Manuals
- Prepares FedEx packages and Certified Letters.
- Schedules meetings for Property Managers.
- Manages processes related to employee uniforms and outdoor apparel.

**Other Responsibilities**
- Provides vacation and lunch-break relief for the receptionist.
- Carries out other duties as directed by management.

**Required Skills, Education, and Experience**
- Bachelor’s Degree, or like experience
- 2 Years’ Experience
- Yardi Voyager
- Intermediate Microsoft Excel
- Building Engines

**Work environment**: Office Environment

**Hours**: 9AM to 6PM, Fridays (Early Out 3PM), Summer Fridays (Early Out 1PM)

Pay: $55,000.00 - $65,000.00 per year

**Benefits**:

- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance

Experience level:

- 2 years

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Yardi: 1 year (preferred)
- Commercial Real Estate: 1 year (preferred)
- Microsoft Office: 2 years (preferred)

Ability to Commute:

- Bronx, NY 10461 (required)

Work Location: In person

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