Help Desk Technician 1/ Service Desk Specialist

4 weeks ago


Torrance, United States C3 Systems and Security Full time
Job DescriptionJob Description

Job description

Level 1 HelpDesk Technician /Service Desk Specialist

Do you want to work in an environment where you get to play with new tech on a day- to-day basis? We do this stuff for FUN, not just work

Do you want to be challenged as an IT Pro and Learn New Skills?

Do you like figuring out creative ways to make IT work and things more efficient?

Do you love seeing a satisfied client with a solution that you’ve built? We do too

If you answered Yes to any of the above questions, then you might be the right fit for C3 Systems and Security

Perks and Benefits, why save the best stuff for last?

  • Constantly testing and reviewing new tech New laptops, gadgets, and services. We investigate any interesting new gear and systems to find the latest and greatest
  • Location, Location, Location - we are in the South Bay and love the local life
  • Limitless Snacks (no kidding) in the office – and we treat the staff to lunch for every company birthday
  • Flexible and friendly work environment, we know you have life outside of work, and so do we. What's the secret? We don't take on clients in 24/7 industries
  • Benefits -The most important is working with awesome equipment. I mean, how can you type without a DAS Keyboard, at least 3 screens, and a wicked fast workstation? We also provide that traditional stuff like medical, dental, and vision insurance, vacation, and sick time pay
  • We’re strong believers in performance reviews geared towards enhancing professional growth; we want you to learn cool new skills including leadership and management

What do you need to apply?

  • College Degree optional - If you've been a nerd since birth, that's our style.
  • Knowledge of Microsoft and Apple platforms
  • General Knowledge around Networking and Wireless setups
  • Experience with troubleshooting end user desktop or laptop issues
  • Fundamental understanding of Office 365
  • Experience working in an MSP or internal networking and user support for an organization
  • General Knowledge of File Share and VPNs
  • Experience with a ticketing system
  • A drive to help improve processes and workflows - we live on feedback to improve

How will you succeed in this role?

  • Provide great customer service
  • Ability to multitask and stay organized
  • Having a strong work ethic
  • Work well in a team environment, and flying solo
  • Great verbal & written communication skills
  • Understand when issues should be escalated, but have a desire to learn from the outcome

What Types of Systems and Software will you be using?

  • Cloud Services - AWS, Office 365, Azure, Software with RMM deployment, Intune and/or group policy
  • Cloud Migrations – Moving from traditional servers to SharePoint/OneDrive, moving from Google Drive to Office 365 and moving internal/physical server workloads to virtualized hosts
  • Networking - Sonicwall, Ubiquiti UniFi, VLAN knowledge and SD-WAN knowledge
  • Ticketing – DATTO Autotask and n-Able RMM
  • Documentation - IT Glue
  • System Administration – Hyper-V, Azure, & AWS

Who Are We?

We are not your average technology consulting firm - we like to enjoy ourselves throughout the workday, but we take a lot of pride in supporting our clients.
Ensuring our clients’ systems run effectively and efficiently on a day-to-day basis, and we work hard to do so.

In addition, we specialize in coming up with creative solutions to allow for our clients to achieve their business objectives without breaking the bank.

Are you ready to bring your unique skills to the company?

If you liked everything you read and you feel like you would be a good fit for the team, we would love for you to apply Please submit your resume and an interesting fact about yourself and our wonderful Human Resources team will reach out to schedule an interview

Compensation: $24-$32 per hour

Job Type: Full-time

Benefits:

 

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance

 

Schedule:

 

  • 8 hour shift
  • Monday to Friday

 

Education:

 

  • Bachelor's (Preferred)

 

Experience:

 

  • Help desk: 2 years (Preferred)
  • Microsoft and Apple: 2 years (Preferred)

 

Work Location: In person


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