Customer Engagement Manager

2 weeks ago

San Diego, United States Flannery Sales Systems Full time

**Location**: San Diego

**Travel**: up to 50 %

**Hours**: 10-20 hours per week, varies

**What the position entails**:
The Customer Engagement Manager (CEM) plays a critical role in ensuring the success of customer sales process definition workshops, as well as the ongoing implementation. The CEM is an integral part of the Workshop and post Workshop experience, working with our customers to understand how customers use their product/service, design a sales process definition presentation around their goals, present the sales process, coach the sales leaders during the workshops and follow up afterward to help them to meet their objectives.

This is an opportunity where he/she will establish themselves as a trusted partner to our prospective customers.

**What your responsibilities will be**:

- Engage with customers to develop a customized sales process definition presentation
- Create power point sales process definition presentations
- Accurately determine the project scope and related costs for engagements
- Plan the logistics of each workshop (materials needed, room set up, printing, etc.)
- Provide sales coaching to large and small groups of sales managers through impactful presentations.
- Manage the flow of the workshop by planning/setting up beforehand, handling logistics during the workshops and following up afterward.
- Coordinate the follow up after each workshop to maintain strong customer relationship

**Desired Skills and Expertise**:

- Sales or sales coaching background
- BA Degree in Marketing, Communications or related field
- Minimum 5 years of sales or sales related experience
- Excellent verbal and written communication skills
- Executive level presence and experience in facilitation
- Project management and good organizational skills
- Self-starter mentality and ability to _work_ in a small business, flexible environment
- Computer skills: PowerPoint, Salesforce, Word, Excel
- Attention to detail, follow-through and team _work_
- Ability and willingness to travel up to 50%

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