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Patient Service Rep

4 months ago

Saint John, United States Community Care Network, Inc. (Physician Practice) Full time

**Position: Patient Service Representative**

**Location: St. John, IN**

**Position Summary**:
Under the general supervision of the Patient Services Supervisor, interacts daily with patients, insurance carriers, and staff members; provides information in response to inquiries; assists in resolving problems regarding services, insurance claims, and billing questions.

**Education/Experience Requirements**:

- High School graduate (or GED equivalent)
- 1 year prior medical office registration or billing experience required; physician practice setting preferred
- Possess general understanding of medical terminology and CPT/ICD-10 coding
- Comprehend government and third part billing regulations
- Able to operate general office equipment, including but not limited to: adding, facsimile, photocopy, printing, and scanning devices
- Demonstrate empathetic and effective communication and problem solving skills
- Able to handle complaints and unpleasant conversations with a calm demeanor