Morning Front Desk Agent

2 weeks ago

Dania Beach, United States Auro Hotels Full time

**Springhill Suites by Marriott Dania Beach is seeking a talented Front Desk Agent Competitive pay rate, great company benefits, employee discounts, and much more. Starting pay rate $17 per hour; higher rate depending on experience and with slight increase in 90 days based on performance and attendance.**

**Morning Shift - 7-3 and some 3-11 pm shifts - Must work weekends**

**Essential Job Functions**
- Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
- Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible and ensure that staff does the same. Maintain and provide accurate information on and promote hotel facilities.
- Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
- Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions.
- Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
- Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.
- Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate. Close out guest accounts at time of check out. Properly file and retrieve registration cards.
- Full-time hours available (at least 30 hours per week); must have flexible availability for day (7-3pm) and evening shifts (3-11pm), including holidays and weekends.
- Pay rate is $17 per hour; depending on experience and with slight increase in 90 days based on performance and attendance.
- Monthly Incentives for Guest Satisfaction Survey Scores.
- Growth opportunities based on performance.

**Experience/Education**

High school diploma or general education degree or equivalent combination of education and experience preferred. Must have experience in hotels (Marriot or Hilton) to be considered. Must speak, read, and understand English.

Pay: $17.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift

Work setting:

- In-person

**Experience**:

- Front desk: 1 year (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Ability to Relocate:

- Dania Beach, FL 33004: Relocate before starting work (required)

Work Location: In person

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